Senior Dispatch Manager

Contract Leasing Corporation; Piscataway Township, Northern (NJ, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Contract Leasing Corporation in Piscataway, NJ seeks a Senior Dispatch Manager to lead the dispatch team and drive timely trailer deliveries nationwide. You will oversee fleet tracking, documentation, and cross-functional coordination with Customer Success and vendors to ensure high service levels.

The role requires 5+ years in dispatch or fleet management, a Bachelor's degree preferred, and strong Excel/Monday.com skills.

Qualifications

• Bachelor's degree preferred in logistics or business.
• 5 years progressive dispatch/fleet mgmt experience; 2 years supervisory.
• In-office role in Piscataway, NJ.

Responsibilities

• Lead, develop, and mentor the dispatch team with regular coaching.
• Primary escalation point for customer issues to uphold service.
• Oversee logistics coordination and optimize workflow.
• Maintain documentation standards for shipping and inventory logs.
• Manage fleet tracking and update internal databases.
• Develop and improve dispatch procedures and best practices.
• Build relationships with customers, carriers, and vendors.
• Collaborate with Director of Customer Success on goals.
• Monitor KPIs and prepare performance reports.
• Handle other related operational tasks.

Skills

Leadership

Staff development

Negotiation

Time management

Communication

Cross-functional collaboration

Education

Bachelor's degree in Logistics, Business Administration, or related field

Minimum 5 years in dispatching, fleet management, or leasing

Tools

Monday.com

Fleet management software

Excel

Outlook

Job description

Purpose:

As a Senior Dispatch Manager, you will lead and direct all dispatch operations, ensuring the timely and accurate delivery of trailers across the country. Manage the fulfillment of specific large strategic accounts. This role provides strategic leadership for logistics coordination, fleet management, order processing, and quality control — driving team performance, exceptional customer satisfaction, and continuous operational improvement.

Roles and Responsibilities:

• Lead, develop, and mentor the dispatch team; set clear performance expectations and conduct regular coaching and performance reviews.
• Serve as the primary escalation point for customer issues, ensuring extraordinary service that upholds and strengthens our brand reputation.
• Oversee logistics coordination including inbound and outbound asset documentation, optimizing workflow efficiency across the team.
• Maintain and enforce documentation standards for shipping, handling, and inventory logs using Monday.com.
• Manage fleet tracking systems and ensure internal databases are current with location, status, and service details of leased trailers.
• Develop, implement, and continuously improve dispatch procedures, policies, and best practices.
• Build and maintain strong relationships with customers, carriers, and vendors through effective negotiation and communication.
• Collaborate with the Director of Customer Success and cross-functional partners on operational goals and strategic initiatives.
• Monitor team KPIs and prepare regular performance and operational activity reports.
• Other related operational and management tasks as assigned.

Knowledge, skills and abilities:

• Advanced proficiency in Microsoft Word, Excel (required), Outlook, and the Internet.
• Excellent time management, organizational, and communication skills; oral, written, and telephone.
• Proven ability to lead teams through high-volume, fast-paced operational environments.
• Advanced Excel skills required.
• Minimum 3–5 years of experience supervising, coaching, and developing dispatch or logistics staff.
• Strong leadership, team-building, and conflict-resolution capabilities.
• Well organized, self-directed, and able to operate independently and cross-functionally.
• Demonstrated strong negotiation skills with external customers and suppliers.
• Demonstrated strong work ethic and integrity.
• Familiarity with fleet management software and logistics platforms.

Education:

Bachelor's degree in Logistics, Business Administration, or a related field preferred; High School Diploma or equivalent required. Minimum 5 years of progressive experience in dispatching, semi-trailer maintenance, leasing, or fleet management, with at least 2 years in a supervisory or management capacity. Heavy equipment leasing or fleet management experience may be substituted. In office in Piscataway, NJ.