Dispatch Manager

NRS, Inc.

Jessup (MD)

On-site

USD 65,000 - 90,000

Full time

9 hours ago

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Job summary

NRS, Inc. in Jessup, MD is seeking a Dispatch Manager to oversee daily transportation operations across multiple accounts, ensuring outstanding customer service, driver performance, and fleet utilization.

You will serve as the liaison among customers, drivers, dispatchers, and internal teams, providing proactive status updates on pickups, deliveries, and service performance. The ideal candidate has 5+ years in dispatch/operations, FMCSA/DOT knowledge, and proficiency with AS-400, SkyBitz, LYTX

Qualifications

5+ years of dispatch/operations management experience.
High school diploma or equivalent.
Strong understanding of FMCSA & DOT guidelines.
Advanced knowledge of AS-400 and intermediate computer skills.
Proficient with Microsoft Word, Excel and PowerPoint.
Ability to work under pressure and meet deadlines.
Excellent written and verbal communication with a wide range of people.

Responsibilities

Providing updates to customers on projects and operational check-ins on pickups and deliveries.
Participate in customer weekly/daily calls regarding performance and planning.
Review changes with customers and roll out improvements with operations.
Support driver hiring and onboarding processes.
Evaluate driver pools and capabilities for peak periods.
Manage equipment utilization of tractors and trailers.
Complete daily payroll responsibilities through UKG.
Match drivers to service needs and coordinate questions.
Coordinate Recruiting and Safety processing of applications.
Review problems from customers and resolve them.
Work with SkyBitz, Platform Science, LYTX Drivecam, AS400 reporting.
Coach drivers on performance and safety items.
Review terminal performance and report KPI in weekly meetings.
Support billing close-outs with administrative teams.
Identify opportunities for additional revenue like detention and bobtail billing.

Skills

Dispatch management

Operations management

FMCSA & DOT knowledge

AS-400

Microsoft Excel

Microsoft Word

PowerPoint

Communication skills

Education

High school diploma or equivalent

Tools

SkyBitz

Platform Science

LYTX Drivecam

AS400 reporting

Smartsheet

Job description

Company Overview

NRS is a leading provider of transportation & supply chain solutions. As a family-owned and operated company, NRS has delivered smart logistics solutions to numerous Fortune 500 companies spanning over 70 years. Whether it’s NRT, Keystone, Keystone Fresh, or Keystone Capacity, our innovative energy drives us towards new and valuable solutions for our clients, even as we continuously grow and strengthen our network. We are dedicated to creating a culture that empowers the individual and offers our associates the opportunity to apply their unique skill to the challenges facing our clients. In the office, the warehouse, or on the road, it is this commitment to our innovative spirit that unites us in common mission to push boundaries in the logistics industry.

Company Overview

Job Overview

The Dispatch Manager is responsible for overseeing daily transportation operations, ensuring exceptional customer service, driver performance, fleet utilization, and operational efficiency across assigned accounts. This role serves as the primary liaison between customers, drivers, dispatchers, and internal departments, providing proactive communication on pickups, deliveries, project status, and service performance.

Duties And Responsibilities

Providing updates to customers on projects/goals/operational check in on pickups/deliveries
Participate in customer weekly/daily calls regarding performance and planning
Review potential changes and/or improvements with customer, validate internally with operations management team, and roll out changes/improvements to the many drivers and dispatchers involved
Support driver hiring and start up initiatives by interviewing and processing drivers
Evaluate driver pools and driver capabilities for busy season/special projects
Manage equipment utilization of tractors and trailers assigned to fleet
Complete daily payroll responsibilities through UKG
Match driver candidates for capabilities that match service needs
Work through application questions and concerns
Coordinate Recruiting and Safety departments processing of applications
Review Problems from internal & external customers and resolve
Work with tools and infrastructure items like
- SkyBitz, Platform Science, LYTX Drivecam, As400 reporting
Coach drivers on performance and safety related items
Review terminal performance and report out in weekly internal KPI meetings
Customer portals and online platforms i.e. Smartsheet
Work with administrative teams to complete orders/close out open billing items
Manage reporting tools to create processes for additional revenue streams. i.e. detention and bobtail billing
Perform other duties as assigned

Qualifications

5+ years of relevant dispatch/operations management experience
High school diploma or equivalent education
Strong understanding of FMCSA & DOT guidelines
Advanced knowledge of AS-400 and intermediate computer skills
Proficient with Microsoft Word, Excel and PowerPoint.
Ability to work under pressure and meet deadlines.
Ability to communicate both orally and in writing with a wide range of people.

EEO Statement

NRS is an equal opportunity employer.

We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristic.

#NRSIND

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