Senior Dispatch & Logistics Operations Lead

UNIVERSAL DEDICATED OF SMYRNA, TN LLC; Smyrna (TN); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

Universal Logistics Holdings, Inc. is seeking a dispatch-focused professional to lead daily operations, coordinate routes, and monitor freight movement to meet service windows and KPIs.

Ideal candidates bring 0–3+ years in dispatch, familiarity with TMS tools, Excel, and strong communication skills, with a leadership mindset to coach frontline teams.

Bachelor’s degree preferred, not required; the role emphasizes safety, accuracy, and cost control within a dynamic logistics environment.

Qualifications

• 0–3+ years in dispatch, logistics, manufacturing, or distribution (transportation/route coordination experience a plus).
• Bachelor’s degree preferred (not required).
• Clear, professional written and verbal communication skills.
• Strong problem-solving, analytical, and attention-to-detail skills.
• Proven ability to multitask and stay organized in a fast-paced environment.
• Leadership mindset with the ability to coach and support front-line teams.
• Working knowledge of TMS/dispatch tools, basic Excel/Sheets, and comfort with dashboards and KPIs.

Responsabilités

• Lead daily dispatch: Coordinate routes, assign drivers, and monitor the movement of freight to meet service windows and customer KPIs.
• Be the communication hub: Serve as the primary point of contact for drivers, the customer, and warehouse teams; provide timely updates on exceptions and ETAs.
• Manage material flow: Track inbound/outbound loads, reconcile discrepancies, and escape risks to maintain on-time performance.
• Ensure safety and compliance: Reinforce company policies and DOT/OSHA standards; address infractions and coach for improvement.
• Optimize resources: Build driver and equipment schedules; balance workloads to maximize productivity and control costs.
• Problem-solve in real time: Triage service issues (breakdowns, delays, accessorials), initiate corrective actions, and document incidents accurately.
• Report and improve: Maintain precise operational records (manifests, logs, metrics) and contribute ideas to improve on-time service, quality, and cost.

Connaissances

Dispatch experience

TMS/dispatch tools

Analytical skills

Excel/Sheets

Communication skills

Leadership mindset

Formation

Bachelor’s degree preferred

Description du poste

Universal Logistics Holdings, Inc. is seeking a dispatch-focused professional to lead daily operations, coordinate routes, and monitor freight movement to meet service windows and KPIs.

Ideal candidates bring 0–3+ years in dispatch, familiarity with TMS tools, Excel, and strong communication skills, with a leadership mindset to coach frontline teams.

Bachelor’s degree preferred, not required; the role emphasizes safety, accuracy, and cost control within a dynamic logistics environment.