Senior Dispatch Lead — Logistics Operations

UNIVERSAL DEDICATED OF SMYRNA, TN LLC; Smyrna (TN); On-site; USD 35,000 - 52,000; Full time

Job summary

Universal Dedicated, Inc. seeks a dispatcher to lead daily dispatch operations in Smyrna, coordinating routes and drivers to meet service windows and KPIs. You will act as the main contact for drivers, customers, and warehouse teams, delivering timely updates and resolving issues.

The role requires 0–3 years in dispatch/logistics, strong communication, and problem-solving skills. A bachelor’s degree is preferred, with knowledge of TMS tools and basic Excel.

Qualifications

• 0–3+ years in dispatch, logistics, manufacturing, or distribution (transportation/route coordination experience a plus).
• Clear, professional written and verbal communication skills.
• Strong problem-solving, analytical, and attention to detail.

Responsibilities

• Lead daily dispatch: Coordinate routes, assign drivers, and monitor the movement of freight to meet service windows and customer KPIs.
• Be the communication hub: Serve as the primary point of contact for drivers, the customer, and warehouse teams; provide timely updates on exceptions and ETAs.
• Manage material flow: Track inbound/outbound loads, reconcile discrepancies, and upscale risks to maintain on‑time performance.
• Ensure safety and compliance: Reinforce company policies and DOT/OSHA standards; address infractions and coach for improvement.
• Optimize resources: Build driver and equipment schedules; balance workloads to maximize productivity and control costs.
• Problem‑solve in real time: Triage service issues (breakdowns, delays, accessorials), initiate corrective actions, and document incidents accurately.
• Report and improve: Maintain precise operational records (manifests, logs, metrics) and contribute ideas to improve on‑time service, quality, and cost.

Skills

Dispatch experience

Communication skills

Analytical thinking

Multitasking

Education

Bachelor's degree

Tools

TMS/dispatch tools

Excel/Sheets

Job description

Universal Dedicated, Inc. seeks a dispatcher to lead daily dispatch operations in Smyrna, coordinating routes and drivers to meet service windows and KPIs. You will act as the main contact for drivers, customers, and warehouse teams, delivering timely updates and resolving issues.

The role requires 0–3 years in dispatch/logistics, strong communication, and problem-solving skills. A bachelor’s degree is preferred, with knowledge of TMS tools and basic Excel.