Senior Dispatch & Logistics Coordinator

TDIndustries, Inc.; Houston (TX); On-site; USD 42,000 - 68,000; Full time

Job summary

TDIndustries, Inc. in Houston seeks a Dispatcher II to coordinate inbound and outbound logistical operations, manage inventory, warehousing and transportation, and optimize inventory levels to support service deliveries.

You will dispatch Service Technicians, handle customer communications, create work orders, monitor dashboards, and collaborate with Service Managers and Account Managers to meet contract requirements.

Qualifications

• 3-5 years of Service Dispatching experience required.
• Previous industry dispatching experience preferred
• High School or GED.
• Proven experience as a dispatcher or relevant position.
• Knowledge of procedures and guidelines for emergency situations.
• Outstanding organizational and multitasking abilities.
• Strong active listening skills and excellent communication abilities.

Responsibilities

• Coordinate inbound and outbound logistical operations, inventory management, warehousing and transportation.
• Dispatch Service Technicians based on skill level to optimize costs and enhance customer trust.
• Manage customer contacts via phone, email, web portal and fax and schedule service calls.
• Create work orders from customer contacts and verify information.
• Monitor dashboards and report on shift/status; address active work orders.

Skills

Organizational skills

Multitasking

Active listening

Communication skills

Education

High School Diploma or GED

Job description

TDIndustries, Inc. in Houston seeks a Dispatcher II to coordinate inbound and outbound logistical operations, manage inventory, warehousing and transportation, and optimize inventory levels to support service deliveries.

You will dispatch Service Technicians, handle customer communications, create work orders, monitor dashboards, and collaborate with Service Managers and Account Managers to meet contract requirements.