Dispatcher II - Logistics & Service Optimization

TDIndustries, Inc.; Phoenix (AZ); On-site; USD 48,000 - 62,000; Full time

Job summary

TDIndustries is seeking a Dispatcher II to coordinate inbound and outbound logistics, including inventory management, warehousing, and transportation to ensure a steady supply of goods. You will manage orders, dispatch technicians, and collaborate across teams to meet contract requirements and customer expectations.

The role emphasizes proactive communication, issue resolution within scope, and efficient scheduling to support service managers and technicians.

Qualifications

• 3-5 years of Service Dispatching experience required.
• Previous industry dispatching experience preferred
• Proven experience as a dispatcher or relevant position.
• Knowledge of procedures and guidelines for emergency situations.

Responsibilities

• Efficiently dispatch Service Technicians based on skill level to optimize costs and enhance customer trust.
• Dispatches are made for all business units throughout the work week or as needed.
• Resolves issues within their capability; escalates issues outside capability.
• Proactively manages customer requests and consistently delivers exceptional service that surpasses expectations.
• Oversees all inbound customer contacts via phone, email, web portal, and fax. Organizes customer service calls prior to their deployment to the Service Technician.
• Creates work orders from customer contacts, verifies that customer information is correct, and pulls permits as needed.
• Manages customer portals by providing necessary data and completes reports such as shift and status reports.
• Collaborates in scheduling customer maintenance contracts and efficiently organizes Service Technicians’ schedules to meet contract requirements.
• Communicates effectively to guarantee prompt and responsive service to the customers’ immediate and long-term needs.
• Communicates the status of the service call to the customer while it is in progress, and follows up with the customer after the call has been completed.
• Plans, forecasts, and dispatches service calls for the internal customer (Service Manager and Service Technician).
• Monitors dashboard results and creates plans to address active work orders.
• Works cohesively with Service Managers, Service Technicians, Sales Representatives, Account Managers, and Dispatch Coordinators to meet the needs of customers each day.
• Performs cross-functional roles and cross-promotes all services offered to customers.
• Reviews current processes and procedures to enhance the customer experience and improve overall efficiency.

Skills

Organizational skills

Multitasking

Active listening

Communication skills

Education

High School diploma or GED

Job description

TDIndustries is seeking a Dispatcher II to coordinate inbound and outbound logistics, including inventory management, warehousing, and transportation to ensure a steady supply of goods. You will manage orders, dispatch technicians, and collaborate across teams to meet contract requirements and customer expectations.

The role emphasizes proactive communication, issue resolution within scope, and efficient scheduling to support service managers and technicians.