Senior Director, Strategic Accounts — Global Growth

raincards.xyz; New York (NY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Unlimited time off

Flexible working

Health and vision plans

401(k) with match

Equity plan

Job summary

Rain is seeking a seasoned Account Manager to join our team, focusing on our most strategic accounts in the US. You will own senior relationships with key leaders, drive revenue, and navigate cross-functional colleagues to tailor solutions that exceed expectations.

This hands-on role requires 8+ years in fintech/payments, experience with executive stakeholders, and proven ability to manage complex commercial deals, including negotiations and escalations.

Qualifications

• 8+ years in account management, customer success, or strategic partnerships at fintech, payments, or crypto company.
• Track record owning senior executive-level client relationships, beyond day-to-day tasks.
• Experience negotiating complex commercial relationships involving legal, compliance, operations and tech teams.
• Hands-on, embedded role with minimal initial support and ability to drive impact.
• Experience coordinating escalations with engineering, product or compliance teams.

Responsibilities

• Embed directly into our most strategic accounts from day one.
• Own the senior relationship layer with leaders across partners and Rain.
• Collaborate with internal teams to understand customer needs and tailor solutions.
• Drive revenue and deepen partnerships through expansion, upsell, cross-sell, renewals and QBRs.
• Provide data-driven insights to improve user experience and product value.
• Set operating rhythm with regular health reviews, escalation triage and cross-functional coordination.
• Build the playbook for enterprise servicing and relationship management.
• Advocate internally to ensure top accounts shape priorities.

Skills

Senior account management

Executive relationships

Cross-functional collaboration

Negotiation

Escalation management

Education

Bachelor's degree in related field

Tools

CRM (Salesforce)

Job description

Rain is seeking a seasoned Account Manager to join our team, focusing on our most strategic accounts in the US. You will own senior relationships with key leaders, drive revenue, and navigate cross-functional colleagues to tailor solutions that exceed expectations.

This hands-on role requires 8+ years in fintech/payments, experience with executive stakeholders, and proven ability to manage complex commercial deals, including negotiations and escalations.