Senior Director, Sales Operations & Analytics

Merck & Co.; Princeton (NJ); Hybrid; USD 251,000 - 295,000; Full time

Benefits offered by this job

Annual bonus

Long-term incentives

Discretionary awards

Medical benefits

401(k) plan

Paid time off

Job summary

Taiho Oncology in Princeton, NJ is seeking a Senior Director, Sales Operations to lead the commercial data analytics, incentive compensation and CRM strategy. The role drives field support, budgeting, and performance reporting to enable sales force effectiveness and business outcomes.

You will build a high-performing team, advance automation and AI-driven insights, and partner with Commercial leadership to align strategy with execution across Sales, Marketing and Market Access.

Qualifications

• Bachelor's degree or equivalent industry experience.
• 10+ years of Commercial or Sales Operations experience in the pharmaceutical or biotechnology industry.
• Expertise in CRM platforms, sales force automation, syndicated data, reporting tools, and commercial decision support systems.
• Strong analytical, decision making, operational planning, budget management and leadership skills.
• Ability to interact with senior executives and communicate clearly.

Responsibilities

• Oversee sales data collection, analysis, stewardship and reporting.
• Partner with Sales, Marketing, Market Access, and Commercial leadership to align strategy and reporting needs.
• Lead the design and administration of incentive compensation plans and payouts.
• Oversee field operations infrastructure, CRM and vendor partnerships.
• Manage databases and collaborate with internal stakeholders and external vendors.
• Monitor KPIs and drive process improvements and vendor efficiencies.
• Lead SFA implementations/upgrades and provide training.
• Manage the department budget and annual business planning.
• Coach and develop the Sales Operations team.

Skills

Sales operations

CRM platforms

Budget management

Leadership

Data analytics

Communication

AI models

Education

Bachelor's degree or equivalent

Tools

CRM platforms

Microsoft Office

Sales force automation

Data reporting tools

Job description

Taiho Oncology in Princeton, NJ is seeking a Senior Director, Sales Operations to lead the commercial data analytics, incentive compensation and CRM strategy. The role drives field support, budgeting, and performance reporting to enable sales force effectiveness and business outcomes.

You will build a high-performing team, advance automation and AI-driven insights, and partner with Commercial leadership to align strategy with execution across Sales, Marketing and Market Access.