Senior Director, SaaS & Client Services Strategy

Visionet Systems; New Jersey; On-site; USD 140,000 - 210,000; Full time

Job summary

Visionet Systems in Cranbury, NJ is seeking a Senior Director to provide expert technical consultancy, drive SaaS product engineering and oversee the professional services team. You will guide client onboarding, manage budgets, and align service delivery with the product roadmap to meet customer needs.

The role requires leadership of high-performance teams, strong communication with clients and stakeholders, and a deep understanding of SaaS, cloud technologies, and software development.

Qualifications

• Leadership experience in a SaaS-based company and professional services delivery.
• Strong understanding of SaaS products, cloud technologies, and software development methodologies.

Responsibilities

• Provide expert technical consultancy to clients for leveraging the platform to meet business objectives.
• Drive product engineering and design processes to ensure high-quality SaaS products.
• Lead and mentor the professional services team; manage training, budget, client relationships, and project scoping/pricing.
• Implement best practices in professional services to improve efficiency and service delivery.
• Establish IT processes for SaaS operations: estimation, release, change, post-delivery support, risk management.
• Oversee recruitment, retention, budget planning, and accrual management.
• Collaborate with product management, sales, and engineering to align services with roadmaps.
• Stay updated on industry trends to drive continuous improvement.
• Represent the company in client meetings and industry events as a subject-matter expert.
• Foster a culture of excellence and customer-centric value delivery.

Skills

Microsoft .NET

SQL Server

Project Management

Education

Bachelor's degree in Computer Science or related field

Tools

CRM Systems

Job description

Visionet Systems in Cranbury, NJ is seeking a Senior Director to provide expert technical consultancy, drive SaaS product engineering and oversee the professional services team. You will guide client onboarding, manage budgets, and align service delivery with the product roadmap to meet customer needs.

The role requires leadership of high-performance teams, strong communication with clients and stakeholders, and a deep understanding of SaaS, cloud technologies, and software development.