Senior Director, Retail Experience & Store Performance

Samsung Electronics America; Plano (TX); On-site; USD 180,000 - 280,000; Full time

Job summary

Samsung Electronics America is seeking a Senior Director to lead the Samsung Experience Stores (SES) in Plano, TX. This high-impact role oversees physical retail operations, financial planning, performance analysis, and cross-functional partnerships to drive profitable store experiences.

The role focuses on developing assortments, optimizing sales and profitability, and coordinating forecasting, budgeting, and reporting processes with SES leadership and external store operators.

Responsibilities

• Leading a team of operational management, merchandising, visual merchandising, marketing and consumer experience professionals in the development of short and long term assortment strategies to maximize sales and profitability in physical retail locations
• Optimization of business and financial outcomes using sales data/results, consumer insights, and competitive intelligence
• Retail Operations and Sales Enablement
• Building strong partnerships with internal partners and channels
• Working closely with 3rd Party operator of store locations to collaboratively drive store performance. Also work with SES field leadership in delivery of outcomes.
• Coordinate, consolidate, and manage the operations and forecasting processes, including the monthly forecast, actuals, annual operating plan, monthly operational review decks, and ad-hoc reporting
• Provide financial oversight for spend analytics, developing reports, and managing information that enables recommendations and review actions for business opportunities
• Review and summarize monthly store performance. Proactively manage and communicate emerging risks and opportunities in cooperation with the operations and global finance team.
• Manage team performance and succession planning to create a winning culture. Coach and develop direct reports to meet performance and development goals

Job description

Samsung Electronics America is seeking a Senior Director to lead the Samsung Experience Stores (SES) in Plano, TX. This high-impact role oversees physical retail operations, financial planning, performance analysis, and cross-functional partnerships to drive profitable store experiences.

The role focuses on developing assortments, optimizing sales and profitability, and coordinating forecasting, budgeting, and reporting processes with SES leadership and external store operators.