Sr. Director, Samsung Experience Store

Samsung Electronics America; Plano (TX); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Employee Purchase Program

Tuition Assistance

Wellness Incentives

Job summary

Samsung Electronics America is seeking a strategic leader to head the Samsung Experience Stores, driving profitability through performance insights and cross-functional collaboration. You will steer financial planning, forecasting, and operational excellence while shaping assortment strategies and partner relationships.

Ideal candidates bring 14+ years in retail, 7+ years merchandising leadership, and a track record of growing sales in consumer electronics.

Qualifications

• Bachelor's Degree in Business or related field; MBA preferred.
• 14+ years total experience with 7+ years merchandising and retail leadership.
• Experience with national retailers or manufacturers selling consumer electronics; Proven sales growth.
• Strong operations, merchant, and vendor management experience.
• Proficient in financial analytics and leading finance-backed initiatives.

Responsibilities

• Lead Samsung Experience Stores and retail operations to drive profitable experiences.
• Develop short/long-term assortment strategies to maximize sales and profitability.
• Oversee forecasting, monthly reporting, and operating plans; coordinate with field and finance teams.
• Provide spend analytics, reporting, and opportunities for business improvement.
• Manage team performance and succession planning; coach direct reports.
• Build strong partnerships with internal teams and external store operators.

Skills

Team leadership

Merchandising

Retail operations

Financial analytics

Forecasting

Vendor management

Education

Bachelor's Degree in Business

MBA preferred

Job description

This role is not eligible for immigration sponsorship

Samsung Electronics America (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. Across each of these areas, our work drives innovation, economic growth and workforce opportunity in the United States.

For nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide. Our mission? To integrate cutting‑edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better.

As a wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA offers opportunities to work alongside global visionary thinkers and innovators who are passionate about making a difference. Explore the exciting opportunities at Samsung Electronics America and discover how you can make an impact.

To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Headquartered in Plano, TX Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves "relentless pioneers" that push boundaries and defy barriers. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA's ENERGY STAR® Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.

Position Summary

The primary purpose of this position is to lead the Samsung Experience Stores, our physical store retail business, by leveraging performance, consumer insights, markets trends and new product development to build and deliver a profitable experience and business. This position will lead the financial planning analysis, performance, metrics, and day‑to‑day activities to ensure seamless business processes.

Role and Responsibilities

• Leading a team of operational management, merchandising, visual merchandising, marketing and consumer experience professionals in the development of short and long term assortment strategies to maximize sales and profitability in physical retail locations
• Optimization of business and financial outcomes using sales data/results, consumer insights, and competitive intelligence
• Retail Operations and Sales Enablement
• Building strong partnerships with internal partners and channels
• Working closely with 3rd Party operator of store locations to collaboratively drive store performance. Also work with SES field leadership in delivery of outcomes.
• Coordinate, consolidate, and manage the operations and forecasting processes, including the monthly forecast, actuals, annual operating plan, monthly operational review decks, and ad‑hoc reporting
• Provide financial oversight for spend analytics, developing reports, and managing information that enables recommendations and review actions for business opportunities
• Review and summarize monthly store performance. Proactively manage and communicate emerging risks and opportunities in cooperation with the operations and global finance team.
• Manage team performance and succession planning to create a winning culture. Coach and develop direct reports to meet performance and development goals

Knowledge, Skills, and Education

• Bachelor's Degree (B.A/B.S) in Business, Merchandising, Operations; advanced degree preferred
• NEW: Minimum of 14 years of total experience, with at least 7+ years merchandising experience required. Finance, marketing, product development, procurement, services and operations background beneficial.
• NEW: Strong retail experience working for either a national retailer or manufacturer selling into consumer electronics, with a proven track record of driving sales growth, optimizing store operations, and enhancing customer experience in a competitive market.
• Strong operations experience to include merchant and vendor management.
• Strong financial analytics; having led finance professionals.

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 12 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

To ensure a fair and transparent recruitment process, please do not use GenAI tools during your interview unless explicitly permitted; failure to adhere to these guidelines may result in disqualification from the recruitment process.