Senior Director, Property Claims Operations

Zenith Insurance Company (United States); San Diego (CA); Remote; USD 138,000 - 163,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) ESPP

Education reimbursement

10 paid holidays, 2 personal days, 2+浮

Job summary

Zenith Insurance Company seeks a senior property claims leader to drive strategy, performance, and quality across the California-based property claims team. You will coach professionals, set standards, and monitor outcomes while aligning with regulatory requirements and company values.

This role emphasizes leadership, data-driven decision making, and collaboration with defense counsel to expedite resolutions.

Qualifications

• Bachelor’s degree or equivalent combination of training or experience.
• 5+ years managing Property Claims team(s).
• Strong leadership and communications skills.
• Advanced knowledge of commercial and farm claim issues and policy coverage.
• Familiar with AI integration in claims processing.

Responsibilities

• Directs, controls, and monitors the coverage, liability, and damage investigation and determination, negotiation strategy and resolution of all claims within specialty area.
• Provides effective leadership and technical advice to all claims professionals on the team, including leadership and understanding of industry data and trends, and new legal issues as necessary.
• Ensures all claims professionals demonstrate technical and customer service excellence.
• Conducts claim file reviews or inspections for quality control and performance evaluation purposes, and initiates corrective actions as necessary.
• Ensures compliance with state and federal laws and regulations, company best practices, corporate values, and communications.
• Performs typical supervisory duties, such as hiring, motivating, coaching, retention, ongoing training and development of associates.
• Evaluates performance according to established corporate standards of performance. Prepares performance appraisals and recommends salary actions in accordance with company policy
• Works with defense counsel as necessary to expedite claim resolution, and manage LAE.
• Leads the development of initiatives, efficient processes and procedures, to deliver exceptional claims service in response to customer needs and industry trends, and strengthen operational performance.
• Establishes Best Claims Practices, policies and procedures, and claims system “rules”.

Skills

Leadership

Communication

Data analysis

Xactware

AI awareness

Policy coverage

Regulatory knowledge

Education

Bachelor’s degree or equivalent

Tools

MS Office

Job description

Zenith Insurance Company seeks a senior property claims leader to drive strategy, performance, and quality across the California-based property claims team. You will coach professionals, set standards, and monitor outcomes while aligning with regulatory requirements and company values.

This role emphasizes leadership, data-driven decision making, and collaboration with defense counsel to expedite resolutions.