Director - Property Claims Operations & Strategy

Zenith Insurance Company; Roseville (CA); On-site; USD 138,000 - 163,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Flexible Spending Accounts

Paid Parental Leave

Life, AD&D and Disability Insurance

401(k), ESPP

Job summary

Zenith Insurance Company in California seeks an experienced leader to oversee the property claims department's strategic and operational performance. You will guide coverage, liability, and damage investigations, while shaping teams and processes for superior claims outcomes.

The role requires 5+ years of managing Property Claims teams, strong analytical and regulatory knowledge, and the ability to leverage AI and new technologies to improve efficiency.

Qualifications

• Bachelor’s Degree or equivalent combination of training or experience Required
• 5+ years managing Property Claims team(s) required
• Must have advanced knowledge of commercial and farm claim related issues and policy coverage contracts, including DOI claim regulations
• Must possess advanced knowledge of the claims legal process, understanding of relevant case law or claim related regulations, leadership and technical claims issues, procedures, processes, best practices and strategies.

Responsibilities

• Directs, controls, and monitors coverage, liability, and damage investigation and determination, negotiation strategy and resolution of all claims within specialty area.
• Provides effective leadership and technical advice to all claims professionals on the team, including leadership and understanding of industry data and trends, and new legal issues as necessary.
• Ensures all claims professionals demonstrate technical and customer service excellence.
• Conducts claim file reviews or inspections for quality control and performance evaluation purposes, and initiates corrective actions as necessary.
• Ensures compliance with state and federal laws and regulations, company best practices, corporate values, and communications.
• Performs typical supervisory duties, such as hiring, motivating, coaching, retention, ongoing training and development of associates. Directs the hiring, supervision, training, and promoting of candidates.
• Evaluates performance according to established corporate standards of performance. Prepares performance appraisals and recommends salary actions in accordance with company policy
• Works with defense counsel as necessary to expedite claim resolution, and manage LAE.
• Leads the development of initiatives, efficient processes and procedures, to deliver exceptional claims service in response to customer needs and industry trends, and strengthen operational performance. This will include the development and implementation of technologies including AI.
• Establishes Best Claims Practices, policies and procedures, and claims system “rules”.
• Works productively and harmoniously with others on a consistent basis.
• Responds positively to direction and feedback on performance
• Consistently maintains professional and appropriate demeanor.

Skills

Communication skills

Data analysis

MS Office

Xactware

AI familiarity

Commercial farm claims

Legal regulatory knowledge

Education

Bachelor’s Degree

Tools

AI tools

Job description

Zenith Insurance Company in California seeks an experienced leader to oversee the property claims department's strategic and operational performance. You will guide coverage, liability, and damage investigations, while shaping teams and processes for superior claims outcomes.

The role requires 5+ years of managing Property Claims teams, strong analytical and regulatory knowledge, and the ability to leverage AI and new technologies to improve efficiency.