Director of Property Claims Operations

Zenith Insurance Company (United States); San Diego (CA); Remote; USD 138,000 - 163,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) ESPP

Education reimbursement

10 paid holidays, 2 personal days, 2+浮

Job summary

Zenith Insurance Company seeks a senior property claims leader to drive strategy, performance, and quality across the California-based property claims team. You will coach professionals, set standards, and monitor outcomes while aligning with regulatory requirements and company values.

This role emphasizes leadership, data-driven decision making, and collaboration with defense counsel to expedite resolutions.

Qualifications

• Bachelor’s degree or equivalent combination of training or experience.
• 5+ years managing Property Claims team(s).
• Strong leadership and communications skills.
• Advanced knowledge of commercial and farm claim issues and policy coverage.
• Familiar with AI integration in claims processing.

Responsibilities

• Directs, controls, and monitors the coverage, liability, and damage investigation and determination, negotiation strategy and resolution of all claims within specialty area.
• Provides effective leadership and technical advice to all claims professionals on the team, including leadership and understanding of industry data and trends, and new legal issues as necessary.
• Ensures all claims professionals demonstrate technical and customer service excellence.
• Conducts claim file reviews or inspections for quality control and performance evaluation purposes, and initiates corrective actions as necessary.
• Ensures compliance with state and federal laws and regulations, company best practices, corporate values, and communications.
• Performs typical supervisory duties, such as hiring, motivating, coaching, retention, ongoing training and development of associates.
• Evaluates performance according to established corporate standards of performance. Prepares performance appraisals and recommends salary actions in accordance with company policy
• Works with defense counsel as necessary to expedite claim resolution, and manage LAE.
• Leads the development of initiatives, efficient processes and procedures, to deliver exceptional claims service in response to customer needs and industry trends, and strengthen operational performance.
• Establishes Best Claims Practices, policies and procedures, and claims system “rules”.

Skills

Leadership

Communication

Data analysis

Xactware

AI awareness

Policy coverage

Regulatory knowledge

Education

Bachelor’s degree or equivalent

Tools

MS Office

Job description

At Zenith we specialize in providing P&C insurance products and services to California Agricultural and Commercial businesses. We employ talented insurance professionals who are eager to get to know our policyholders, understand their operations, and help protect their businesses. Values such as collaboration, work-life balance, and integrity are placed at the center of all our operations. In addition, Zenith supports career advancement through a dedication to ongoing learning and development.

This role is ideally based near one of Zenith's California office locations (i.e. Roseville, Dublin, Fresno, Los Angeles, Orange, San Diego), but we are open to fully remote candidates residing in California.

Overview

This position is responsible for the strategic and operational leadership, and claims performance of the property claims department.

Responsibilities

• Directs, controls, and monitors the coverage, liability, and damage investigation and determination, negotiation strategy and resolution of all claims within specialty area.
• Provides effective leadership and technical advice to all claims professionals on the team, including leadership and understanding of industry data and trends, and new legal issues as necessary.
• Ensures all claims professionals demonstrate technical and customer service excellence.
• Conducts claim file reviews or inspections for quality control and performance evaluation purposes, and initiates corrective actions as necessary.
• Ensures compliance with state and federal laws and regulations, company best practices, corporate values, and communications.
• Performs typical supervisory duties, such as hiring, motivating, coaching, retention, ongoing training and development of associates. Directs the hiring, supervision, training, and promoting of candidates.
• Evaluates performance according to established corporate standards of performance. Prepares performance appraisals and recommends salary actions in accordance with company policy
• Works with defense counsel as necessary to expedite claim resolution, and manage LAE.
• Leads the development of initiatives, efficient processes and procedures, to deliver exceptional claims service in response to customer needs and industry trends, and strengthen operational performance. This will include the development and implementation of technologies including AI.
• Establishes Best Claims Practices, policies and procedures, and claims system “rules”.
• Works productively and harmoniously with others on a consistent basis.
• Responds positively to direction and feedback on performance
• Consistently maintains professional and appropriate demeanor.
• Performs other duties as assigned.

Education

• Bachelor’s Degree or equivalent combination of training or experience Required

Work Experience

• 5+ years managing Property Claims team(s) required

Knowledge, Skills, And Abilities

• Exceptional written and verbal communications, organizational and time management skills
• Ability to analyze data and interpret complex claim information or legal issues, reports, or key metrics that impact operational performance and results
• Fully competent with MS Office suite of products, Xactware products and familiarity with emerging AI products.
• Must have advanced knowledge of commercial and farm claim related issues and policy coverage contracts, including DOI claim regulations
• Must possess advanced knowledge of the claims legal process, understanding of relevant case law or claim related regulations, leadership and technical claims issues, procedures, processes, best practices and strategies.

Pay, Benefits, And Other Information

The expected salary range for this position is $138,361.38 - $162,862.87 . Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. Qualifications may warrant placement in a different job level.

• Medical, Dental and Vision Insurance
• Flexible Spending Accounts
• Life, AD&D and Disability Insurance
• 401(k), Employee Share Purchase Plan (ESPP)
• Education and Training Reimbursement
• 10 paid Company Holidays, 2 Personal Days, 2 Floating Holidays
• Employee Assistance Program (EAP)
• For more information, review details on the Benefits page of our Career Site: https://www.thezenith.com/careers/benefits/

Zenith typically posts jobs for a minimum of 8 to 14 calendar days.

Zenith Insurance Company is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic. In compliance with California law, we are committed to fair hiring practices. Pursuant to the California Fair Chance Act (AB 1008), we will consider qualified applicants with criminal histories in a manner consistent with the law. Additionally, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will not inquire about an applicant’s criminal history until after a conditional offer of employment has been made.

If you are a qualified individual with a disability or a disabled veteran and need assistance accessing our career center or applying for a position due to your disability, you are entitled to request an accommodation. To make a request, please contact a Human resources representative at Zenith Insurance Company.