Senior Director, Program Management

Asurion; United States; Remote; USD 180,000 - 260,000; Full time

Job summary

Asurion, a global tech solutions leader, seeks a Senior Director of Program Management to lead underwriting performance, forecasting, and reserving strategy within our Retail organization. You will drive cross-functional collaboration to optimize costs, improve the customer experience, and steer data-driven decisions.

You will build trusted relationships with clients and internal teams, communicate performance insights, and lead large-scale initiatives across product, operations, strategy,

Qualifications

• Bachelor's degree in Mathematics, Economics, Engineering, or Business/Finance.
• Strong analytical and financial skills.
• Ability to lead across functions without direct authority.
• Excellent interpersonal and written skills.
• Solid knowledge of SQL and relational databases.
• 10+ years of related experience.

Responsibilities

• Own underwriting performance management and profitability strategies.
• Conduct forecasting, variance analysis, and reserving strategy.
• Lead monthly/quarterly business reviews with leadership.
• Drive optimization with product, operations, strategy, legal, and tech teams.
• Influence claims process and data strategy for quality.

Skills

Business acumen

Analytical

Financial skills

Leadership

Cross-functional collaboration

Communication

SQL

Data analysis

Education

Bachelor's degree in Mathematics, Economics, Engineering, or Business/Finance

Tools

SQL

Relational databases

Job description

The Senior Director, Program Management will fill a key role within Asurion's Retail organization. This position will be the leading authority responsible for managing a Fortune 20 company's underwriting performance. Candidate will develop and lead our claims reserving strategy, conduct forecasting and variance analysis, manage risks, drive optimization, and partner internally to ensure that Asurion provides the most competitive claims experience. Candidate will also form critical trust-based relationships with our Client to drive understanding of performance as well as key trade-offs across costs and experience. The ideal candidate must have strong business acumen, analytics foundation, solid understanding of data systems, and exceptional communication skills.

Role and Responsibilities:

• Underwriting performance management – own performance and partner internally to develop strategies to ensure account level profitability
• Actuarial Insights - evaluate and measure performance metrics to ensure growth, customer experience, contract compliance, and profitability.
• Leads monthly/quarterly business reviews with various levels of internal and external leadership
• Manage Reserving Strategy - responsible for pricing claims reserve and ensuring costs fall in line with pricing assumptions.
• Lead sell in of pricing and risk modifications with underwriter, internal, and external leadership
• Client relationships – provide performance insights and subject matter expertise
• Support monthly financial close and annual/quarterly forecasting process
• Drive Optimization - partner effectively with Asurion Product, Operations, Strategy, Legal, and Technology teams to identify and execute the long-term growth roadmap
• Influence Claims Process and Data Strategy - partner with internal teams to improve claims adjudication, expand fraud management, and ensure data quality
• Team Leadership – infuse the team of direct and indirect reports with a sense of purpose and create clear accountability. Foster an environment of collaboration and data driven business decisioning

Here’s what you'll bring to the team:

• Successful track record of working through barriers and delivering results
• Strong business acumen, analytical ability, and financial skills
• Ability to lead all levels and across all functions without direct authority
• Strong collaboration and cross functional partnership skills
• Self-starter with strong desire to identify and lead opportunities that drive significant business impact
• Exceptional interpersonal, verbal and written skills
• Bachelor's degree in one of the following fields is required: Mathematics, Economics, Engineering, or a Business / Finance related degree
• Solid knowledge of SQL and relational databases
• Strong analytical expertise related to data analysis
• 10+ years of related experience

Here’s how we practice the Asurion Way:

• Customer First We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen.
• One Team We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints.
• Divine Discontent We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services.
• Act with Integrity We take ownership and pride in the work we do. We build trust-based relationships and do what's right-even when no one is looking.

Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help nearly 300 million customers worldwide. The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself.

Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.