Regional Success Manager

Asurion; San Juan (PR); On-site; USD 90,000 - 130,000; Full time

Job summary

Asurion seeks a Regional Account Manager to drive revenue growth and expand market presence by managing key customer relationships in the assigned region. You will promote company solutions, align with wireless service providers, and lead growth initiatives across direct and indirect sales channels.

The role requires 5+ years in account management or sales, strong negotiation skills, and willingness to travel.

Qualifications

• Bachelor’s degree in business administration, Marketing, Sales, or related field.
• 5+ years of regional or national account management or sales experience.
• Proven track record of meeting/exceeding sales targets.
• Strong negotiation and relationship-building skills.
• Willingness to travel within region.
• Experience in technology industry.
• MBA or advanced business degree preferred.

Responsibilities

• Act as a link between Asurion and the sales channels of wireless service providers within the defined geographic region.
• Develop strong relationships with clients and implement growth initiatives within the wireless provider sales channels for device protection, with a strong focus on both direct and indirect points of sale.
• Responsible for achieving and/or exceeding established financial and growth objectives, and for managing day-to-day product-related inquiries, ensuring customer satisfaction.
• Evaluate and respond to gaps between the current product, customer needs, and competitor offerings.
• Collaborate with internal customer service team members and other cross-functional areas to identify growth opportunities and process improvements.

Skills

Account management

Sales targets

Negotiation

Relationship building

Communication

Travel willingness

Technology industry experience

Education

Bachelor's degree in business administration, Marketing, Sales, or related field

MBA or advanced business degree

Tools

Salesforce CRM

MS Office Suite

Job description

Regional Account Manager Position Summary The Regional Account Manager is responsible for managing and developing strategic relationships with key customers and business partners within the assigned region. This role focuses on achieving revenue growth, customer satisfaction, and market expansion by understanding client needs, promoting company solutions, and ensuring long-term partnership success.

The Regional Account Manager is responsible for managing and developing strategic relationships with key customers and business partners within the assigned region. This role focuses on achieving revenue growth, customer satisfaction, and market expansion by understanding client needs, promoting company solutions, and ensuring long-term partnership success.

Responsibilities

• Act as a link between Asurion and the sales channels of wireless service providers within the defined geographic region.
• Develop strong relationships with clients and implement growth initiatives within the wireless provider sales channels for device protection, with a strong focus on both direct and indirect points of sale.
• Responsible for achieving and/or exceeding established financial and growth objectives, and for managing day-to-day product-related inquiries, ensuring customer satisfaction.
• Evaluate and respond to gaps between the current product, customer needs, and competitor offerings.
• Collaborate with internal customer service team members and other cross-functional areas to identify growth opportunities and process improvements.

Qualifications

• Bachelor’s degree in business administration, Marketing, Sales, or related field.
• Minimum 5+ years of experience in account management, sales, or business development (regional or national scope preferred).
• Proven track record of achieving or exceeding sales targets.
• Strong negotiation, communication, and relationship‑building skills.
• Ability to manage multiple accounts and priorities effectively.
• Proficient in CRM systems (e.g., Salesforce) and MS Office Suite.
• Analytical mindset with strong problem‑solving abilities.
• Willingness to travel within the assigned region.
• Experience in technology industry.
• MBA or advanced business degree.
• Bilingual or multilingual capabilities (depending on region).

Core Competencies Customer Focus Strategic Thinking Results Orientation Collaboration & Teamwork Adaptability Business Acumen

Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help nearly 300 million customers worldwide. The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself.

Here’s how we practice the Asurion Way:

• Customer First We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen.
• One Team We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints.
• Divine Discontent We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services.
• Act with Integrity We take ownership and pride in the work we do. We build trust‑based relationships and do what's right-even when no one is looking.

Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.