Senior Program Management Analyst

Asurion; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

ASURION is seeking a Senior Analyst in Program Management to analyze and optimize the economics of device protection programs. This role partners with frontline call centers, product, finance, supply chain, and sales to translate data into actionable insights while leading cross-functional initiatives that drive the Connected Home portfolio.

The ideal candidate will have strong SQL skills, sound business sense, and excellent communication abilities to present financial results and strategic

Qualifications

• Bachelor's degree in Mathematics, Economics, Engineering, or Business/Finance is required.
• 2–4 years of experience in business, finance, or analytics.

Responsibilities

• Drive the team's data strategy and develop analytics tools for insights and decisions.
• Create and maintain KPIs that drive business decisions.
• Collaborate with internal teams to solve problems and communicate solutions to leadership and client partners.
• Build and maintain cross-functional relationships with internal teams and client partners.
• Own and develop client reporting packages and supporting analytics.
• Develop and deliver presentations on financial results to management.
• Interpret data to identify differences, relationships, and trends affecting outcomes.
• Advance the use of advanced analytical techniques across the Program Management team.

Skills

SQL

Data analysis

Excel

AI tools

Business metrics

Education

Bachelor's degree (Math, Economics, Engineering, or Business/Finance)

Job description

JOB TITLE: Senior Analyst, Program Management

A Senior Analyst in Program Management serves as the subject matter expert supporting the financial health and optimization of Asurion's device protection programs. This role partners with internal and external teams—including frontline call center, product, service network, finance, supply chain, and sales—to analyze and improve program economics across the organization, with particular focus on the Asurion Connected Home portfolio. The optimal candidate will bring strong SQL proficiency, sound business acumen, and excellent communication skills, paired with rigorous critical thinking to translate data into actionable insight while working within cross-functional teams that prioritize key clients initiatives. This role demands a customer-centric, self-sufficient professional capable of operating with confidence in a fast-growing, complex environment. Asurion has built an outstanding track record as the industry leader in consumer electronics and appliance protection, driven in large part by its leading position in risk management, a core competitive advantage and critical driver of the company's financial performance. The successful candidate will bring the judgment and initiative needed to help steer the organization toward its long-term business goals.

ESSENTIAL JOB SKILLS/DUTIES

• Drive the team's data strategy and develop critical business analytics tools that turn data into accurate, relevant insights for business decisions and recommendations
• Create, develop, and maintain critical Key Performance Indicators (KPIs) that drive business decisions
• Collaborate with internal teams to solve problems and communicate solutions to Asurion leadership and client partners
• Build and maintain strong cross-functional relationships with internal teams and client partners
• Own and develop client reporting packages and supporting analytics
• Develop and deliver presentations on financial results to internal Asurion management
• Interpret data to identify significant differences, relationships, and trends, as well as factors that could affect analytical outcomes
• Advance the use of complex analytical techniques and thinking across the Program Management team

SKILLS

• Technical skills:
  • Advanced proficiency in SQL
  • Strong data analysis and data mining capabilities, including experience with relevant analytical tools
  • High proficiency in Excel and Microsoft Office Suite
  • Working knowledge of AI tools and AI-assisted approaches for data analysis, reporting, and workflow automation
  • Applied knowledge of business and financial performance metrics, with the ability to diagnose and enhance product and operational performance through data
• Soft/Leadership skills:
  • Strong verbal and nonverbal communication skills, with the ability to build relationships cross-functionally across all levels of the organization
  • Advanced problem-solving and analytical thinking, with the ability to conceptualize alternatives, anticipate outcomes, and determine the best course of action
  • Self-directed time management with the ability to support and assist others in their work
  • Adaptable and resilient through change
  • Accountable for individual and team performance, operating with a customer-first mindset

EDUCATION AND EXPERIENCE

Required Education and Experience: Bachelor’s degree in one of the following fields is required: Mathematics, Economics, Engineering, or a Business / Finance related degree. 2 to 4 years of experience in business, finance, or analytics

NOTE: THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE. DUTIES, RESPONSIBILITIES, WORKING CONDITIONS, PHYSICAL DEMANDS, AND ACTIVITIES MY CHANGE OR NEW ONES MAY BE ASSIGNED AT ANY TIME WITH OR WITHOUT NOTICE.

ASURION PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT AND PROHIBITS DISCRIMINATION AND HARASSMENT OF ANY TYPE WITHOUT REGARD TO RACE, COLOR, RELIGION, AGE, SEX, NATIONAL ORIGIN, DISABILITY STATUS, GENETICS, PROTECTED VETERAN STATUS, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE OR LOCAL LAWS. THIS POLICY APPLIES TO ALL TERMS AND CONDITIONS OF EMPLOYMENT, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, RECALL, TRANSFER, LEAVES OF ABSENCE, COMPENSATION AND TRAINING.

Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help nearly 300 million customers worldwide. The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself. Here’s how we practice the Asurion Way: Customer First We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen. One Team We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints. Divine Discontent We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services. Act with Integrity We take ownership and pride in the work we do. We build trust-based relationships and do what's right-even when no one is looking. Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.