Senior Director, Patient Experience Shared Services

Roche; South San Francisco (CA); Hybrid; USD 198,000 - 367,000; Full time

Job summary

Genentech in South San Francisco is seeking a Senior Director of PX Shared Services to lead and scale Patient Experience delivery across the enterprise. You will direct PRC leadership, workforce planning, vendor governance, quality and process excellence, and cross-functional workflow integration to drive performance.

The role demands 12–15 years in pharma/biotech, 5+ years of people leadership, and a proven ability to influence stakeholders and manage complex vendor relationships.

Qualifications

• Bachelor’s degree required; MBA preferred.
• 12–15 years of professional pharma/biotech experience.
• 5+ years of direct people leadership in complex organizations.
• Proven vendor governance and performance management experience.

Responsibilities

• Direct and develop PRC leadership to deliver high-complexity patient support.
• Own enterprise workforce planning and capacity management.
• Drive vendor governance frameworks and third-party accountability.
• Lead quality and process excellence for regulatory compliance and SOP discipline.

Skills

Leadership

Vendor Management

Strategic Planning

Cross-functional Collaboration

Education

Bachelor's degree

MBA

Job description

Genentech in South San Francisco is seeking a Senior Director of PX Shared Services to lead and scale Patient Experience delivery across the enterprise. You will direct PRC leadership, workforce planning, vendor governance, quality and process excellence, and cross-functional workflow integration to drive performance.

The role demands 12–15 years in pharma/biotech, 5+ years of people leadership, and a proven ability to influence stakeholders and manage complex vendor relationships.