Executive Director, Patient Experience Design

Genentech; South San Francisco (CA); Hybrid; USD 199,000 - 369,000; Full time

Benefits offered by this job

Discretionary annual bonus

Job summary

Genentech is seeking a Senior Director of PX Design to own the end-to-end patient experience, guiding the Experience Design team from ideation through scaling. You will align new services and system blueprints with core service principles while coordinating with cross-functional partners across Legal, US Medical, and PAA to drive impact.

In this role, you will lead a high-performing team, manage resources and budget, and champion design excellence in a matrixed biotech environment.

Qualifications

• Bachelor’s degree in a related field or equivalent experience (advanced degree preferred).
• 12–15 years of experience in experience design, preferably within biotech, pharma, healthcare, or a related industry.
• 5+ years of direct people leadership experience, including a demonstrated ability to lead experience design work.
• Demonstrate a strong ability to drive results by leading with influence across cross-functional teams in matrixed environments.
• Show proven experience with resource allocation, budget management for strategic priorities, and evaluating potential growth investments.

Responsibilities

• Own the cohesive, end-to-end patient experience for Genentech, ensuring all new services, technologies, and system blueprints align with broader service principles.
• Direct the end-to-end design lifecycle, synchronizing Solution Leads, Operating Model Designers, and cross-functional team members from ideation to scaling.
• Assess and recommend investment trade-offs on potential experience options in coordination with PX Solution Leads and PX Strategy & Governance.
• Serve as the primary escalation point for cross-functional partners to resolve design friction points and regulatory hurdles.
• Oversee vendor strategy and appropriate selection decisions to maintain a holistic model for external vendor integration within the patient experience.
• Partner with RDT, DDA, PAA Activation & Capabilities Enablement, Business Designers, and PX Delivery Leaders to validate economic and operational viability, establishing a feedback loop between delivery and design.
• Coach and develop a high-performing team of Solution Leads and Operating Model Designers while managing resource allocation and standardizing the PX Design Toolkit.

Skills

Experience design leadership

Cross-functional collaboration

Influence across matrixed teams

Budget management

Resource allocation

Education

Bachelor’s degree in a related field

Master’s degree or MBA preferred

Job description

Genentech is seeking a Senior Director of PX Design to own the end-to-end patient experience, guiding the Experience Design team from ideation through scaling. You will align new services and system blueprints with core service principles while coordinating with cross-functional partners across Legal, US Medical, and PAA to drive impact.

In this role, you will lead a high-performing team, manage resources and budget, and champion design excellence in a matrixed biotech environment.