Senior Director, Partner Success — Global Partner Growth

ServiceNow; New York (NY); On-site; USD 197,000 - 325,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow is looking for a Senior Director, Partner Success to own the strategy for channel and service partners, building offerings and delivering measurable outcomes for shared customers.

You will lead the Partner Success team, develop executive relationships with GSIs, VARs, MSSPs, and other providers, and collaborate with Channel Sales, Customer Success, Product, Marketing, and Enablement to improve partner delivery and experience.

Qualifications

• 10+ years of experience in enterprise software or SaaS, including 8+ years in partner success, partner development, or channel management with GSIs, MSSPs, VARs, or comparable partners.
• 5+ years of people management experience leading teams that support strategic partners.
• Track record of executive relationships, influencing cross-functional decisions, and translating partner strategy into measurable customer and commercial outcomes.
• Experience with joint business planning, co-selling, and partner pipeline forecasting in Salesforce.
• Strong communication, negotiation, and analytical skills; able to present insights to senior leaders.
• Bachelor’s degree in business, marketing, a technical discipline, or a related field.

Responsibilities

• Set the Partner Success strategy, priorities, and performance goals aligned with channel and customer success objectives.
• Develop resources to build partners' technical capabilities, including solution guides, reference architectures, hands-on labs, and certification paths.
• Build, lead, and develop the Partner Success team with clear ownership and resource allocation.
• Establish executive relationships with strategic partners and lead quarterly business reviews to turn insights into actions.

Skills

Executive relationships

Channel management

Partner enablement

Data analysis

Communication & negotiation

Leadership

Education

Bachelor's degree in business, marketing, a technical discipline, or related field

Tools

Salesforce

Job description

ServiceNow is looking for a Senior Director, Partner Success to own the strategy for channel and service partners, building offerings and delivering measurable outcomes for shared customers.

You will lead the Partner Success team, develop executive relationships with GSIs, VARs, MSSPs, and other providers, and collaborate with Channel Sales, Customer Success, Product, Marketing, and Enablement to improve partner delivery and experience.