Senior Director, Partner Experience & Deal Support

Equinix; Dallas (TX); On-site; USD 200,000 - 300,000; Full time

Benefits offered by this job

US Benefits

Vacation & Holidays

Employee Assistance Program

Job summary

Equinix is seeking a visionary Sr. Director, Partner Digital Experience & Support to own the end-to-end partner journey and the full deal support infrastructure.

This role oversees deal registration, ROE, Lead-to-Cash, and partner support, coordinating with Finance, Legal, and GTM Ops across regions. The position requires 10+ years in partner-centric roles, hands-on PRM experience, and a track record of leading cross-functional teams.

Qualifications

• 10+ years in partner experience, channel operations, deal support, or commercial operations roles within enterprise technology, SaaS, or infrastructure — with demonstrated depth across the full partner commercial lifecycle.
• Direct experience owning or leading a deal support function — has managed Partner Support teams, or equivalent commercial deal support capabilities in a channel or partner context.
• Deep familiarity with deal registration design and governance — has built or managed deal registration policy, ROE frameworks, and partner-facing approval processes at scale.
• Hands-on PRM experience — has configured, optimized, or governed a partner relationship management platform (Salesforce PRM, Impartner, or equivalent).
• Experience leading multi-functional teams — has managed across experience, operations, commercial support, and technical support simultaneously.

Responsibilities

• Own the end-to-end Partner lifecycle design including recruitment, onboarding, engagement, deal support, and retention across partner archetypes.
• Oversee Partner Portal & Digital Tools including PRM platform configuration and user experience improvements for partners.
• Design and govern Deal Registration policy, ROE frameworks, approvals, and SLAs across routes to market.
• Lead Lead-to-Cash process design from opportunity to booking, coordinating with Finance, Legal, and GTM Ops.
• Own Partner Commercial & Technical Commercial activities: contracting, deal structuring, pricing, and solution scoping for complex transactions.
• Lead Deal PMO & Governance ensuring multi-region, high-value deals have project management and executive visibility.
• Lead the Partner Acceleration Team (PAT) providing hands-on commercial/operational support to partners and PSMs.
• Build and lead a high-performing team spanning partner experience, deal support, partner support, Deal PMO, and PAT.

Skills

Partner experience

Deal support

Deal registration governance

PRM experience

Leadership

Tools

Salesforce PRM

Impartner

Job description

Equinix is seeking a visionary Sr. Director, Partner Digital Experience & Support to own the end-to-end partner journey and the full deal support infrastructure.

This role oversees deal registration, ROE, Lead-to-Cash, and partner support, coordinating with Finance, Legal, and GTM Ops across regions. The position requires 10+ years in partner-centric roles, hands-on PRM experience, and a track record of leading cross-functional teams.