Senior Director, Partner Digital Experience, Support

Jobtailor; Dallas (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Jobtailor is seeking a strategic leader to own and optimize the partner lifecycle across recruitment, onboarding, engagement, and retention in enterprise tech. You will oversee deal support, pricing, governance, and the partner PMO to drive high-impact collaboration with sales and GTM teams.

The role requires deep experience in PRM platforms (Salesforce PRM, Impartner), strong leadership of cross-functional teams, and the ability to modernize Lead-to-Cash processes with measurable NPS

Qualifications

• 10+ years in partner experience, channel ops, deal support, or commercial ops in enterprise tech or SaaS.
• Proven depth across the full partner commercial lifecycle.
• Direct experience owning or leading a deal support function.
• Experience managing Partner Support teams or equivalent capabilities in a channel context.
• Deep familiarity with deal registration design and governance.
• Experience building deal registration policy, ROE frameworks, and partner-facing approvals at scale.
• Hands-on PRM experience with Salesforce PRM, Impartner, or equivalent.
• Ability to lead multi-functional teams across experience, operations, and technical support.

Responsibilities

• Build and own the end-to-end partner lifecycle across recruitment, onboarding, active engagement, deal support, and retention.
• Own partner NPS and satisfaction measurement.
• Own the PRM platform and partner portal, including configuration, partner-facing UX, adoption, and optimization.
• Drive Lead-to-Cash system modernization with GTM Ops and IT.
• Use AI to reduce manual touch points for support teams.
• Design and own deal registration policy, process, and governance.
• Drive deal registration compliance and audit readiness.
• Design and own the Lead-to-Cash process from opportunity identification through quoting, approval, booking, and provisioning.
• Own partner contracting, deal structuring, pricing, and solution scoping support.
• Own the Deal PMO and define deal governance standards.
• Lead the Partner Acceleration Team and define its engagement model and success measures.
• Build and lead a high-performing team spanning partner experience, deal support, partner support, Deal PMO, and partner acceleration.
• Partner with the Director, Partner Programs to align program design, deal registration policy, and commercial mechanics.

Skills

Partner Lifecycle Management

Deal Registration Design

Team Leadership

Cross-Functional Collaboration

Strategic Thinking

NPS Measurement

Governance & Compliance

Opportunity Identification

Pricing Strategy

Tools

Salesforce PRM

Impartner

PRM Platform

AI Tools for Support Automation

Lead-to-Cash Systems

Job description

• Build and own the end-to-end partner lifecycle across recruitment, onboarding, active engagement, deal support, and retention
• Own partner NPS and satisfaction measurement
• Own the PRM platform and partner portal, including configuration, partner-facing UX, adoption, and optimization
• Drive Lead-to-Cash system modernization with GTM Ops and IT
• Use AI to reduce manual touch points for support teams
• Design and own deal registration policy, process, and governance
• Drive deal registration compliance and audit readiness
• Design and own the Lead-to-Cash process from opportunity identification through quoting, approval, booking, and provisioning
• Own partner contracting, deal structuring, pricing, and solution scoping support
• Own the Deal PMO and define deal governance standards
• Lead the Partner Acceleration Team and define its engagement model and success measures
• Build and lead a high-performing team spanning partner experience, deal support, partner support, Deal PMO, and partner acceleration
• Partner with the Director, Partner Programs to align program design, deal registration policy, and commercial mechanics

Requirements

• 10+ years in partner experience, channel operations, deal support, or commercial operations roles within enterprise technology, SaaS, or infrastructure
• Demonstrated depth across the full partner commercial lifecycle
• Direct experience owning or leading a deal support function
• Experience managing Partner Support teams or equivalent commercial deal support capabilities in a channel or partner context
• Deep familiarity with deal registration design and governance
• Experience building or managing deal registration policy, ROE frameworks, and partner-facing approval processes at scale
• Hands-on PRM experience with Salesforce PRM, Impartner, or equivalent
• Experience leading multi-functional teams across experience, operations, commercial support, and technical support simultaneously

Core Competencies

Demonstrates extensive experience in managing the partner lifecycle, including recruitment, onboarding, and retention, while optimizing partner engagement through effective deal registration and governance processes. Proven ability to lead multi-functional teams and drive modernization initiatives in partner operations using advanced technologies.

Highest-signal resume keywords

• Partner Lifecycle Management
• Deal Registration Design
• PRM Experience with Salesforce PRM
• Team Leadership in Partner Operations
• Commercial Operations Expertise

ATS Optimization Keywords

Hard Skills

• Deal Structuring
• Pricing Strategy
• Governance Standards
• Lead-to-Cash Process Design
• NPS Measurement
• Audit Readiness
• Opportunity Identification
• Quoting and Approval Processes
• Partner Contracting
• Solution Scoping

Soft Skills

• Team Building
• Cross-Functional Collaboration
• Strategic Thinking
• Problem Solving
• Communication

Industry Keywords

• Partner Experience
• Channel Operations
• Commercial Operations
• Enterprise Technology
• SaaS
• Infrastructure

Tools & Technologies

• PRM Platform
• Salesforce PRM
• Impartner
• AI Tools for Support Automation
• Lead-to-Cash Systems