Senior Director, Partner Digital Experience & Support

Equinix, Inc; United States; On-site; USD 180,000 - 240,000; Full time

Job summary

Equinix, Inc seeks a visionary Sr. Director, Partner Digital Experience & Support to own the end-to-end partner journey and the deal support infrastructure that enables partners to transact with Equinix.

You will oversee ROE, Lead-to-Cash, and multi-region deal governance, driving automation and superior partner satisfaction. You will build a high-performing team across partner experience, deal support, and PAT, partnering with the Director, Partner Programs to align program design and

Qualifications

• 10+ years in partner experience, channel operations, deal support, or commercial operations roles within enterprise technology, SaaS, or infrastructure.
• Direct experience owning or leading a deal support function - has managed Partner Support teams, or equivalent commercial deal support capabilities in a channel or partner context.
• Deep familiarity with deal registration design and governance - has built or managed deal registration policy, ROE frameworks, and partner-facing approval processes at scale.
• Hands-on PRM experience - has configured, optimized, or governed a partner relationship management platform (Salesforce PRM, Impartner, or equivalent)
• Experience leading multi-functional teams - has managed across experience, operations, comm

Responsibilities

• Build and own the end-to-end partner lifecycle - recruitment, onboarding, active engagement, deal support, and retention across all partner archetypes (VAR, MSP, TSD, GSI, tech alliance). Own partner NPS and satisfaction measurement
• Own the PRM platform and partner portal - configuration, partner-facing UX, adoption, and ongoing optimization so partners can self-serve without Equinix intervention. Drive Lead-to-Cash system modernization with GTM Ops and IT to reduce manual touch points across the deal lifecycle
• Design and own deal registration policy, process, and governance - ROE framework, approval workflows, conflict resolution, and partner-facing SLAs across all routes to market. Drive deal registration compliance and audit readiness across the partner ecosystem
• Design and own the Lead-to-Cash process end to end - from partner opportunity identification through quoting, approval, booking, and provisioning. Eliminate systemic friction points that slow deal velocity, working across Finance, Legal, and GTM Ops
• Own all partner support functions - from contracting, to deal structuring, pricing, and solution scoping capabilities that support partners through complex transactions. Ensure resources are deployed against deal priority and partner tier - Big Bet partners receive dedicated support, others through scaled models
• Own the Deal PMO - ensuring complex, multi-region, or high-value deals have appropriate project management, stakeholder coordination, and executive visibility. Define deal governance standards - decision rights, escalation paths, approval thresholds, and reporting cadences for deals in the partner channel
• Own and lead the PAT - the deal support function providing hands-on commercial and operational assistance to partners and PSMs on active opportunities. Define the PAT engagement model - how and when PAT resources are deployed, what support looks like at each deal stage, and how PAT success is measured

Skills

Partner experience

Deal support

PRM systems

Leadership

Cross-functional teamwork

Tools

Salesforce PRM

Impartner

Job description

Who are we?

Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.

Job Summary

Equinix is seeking a visionary and results-oriented Sr. Director, Partner Digital Experience & Support. Reporting to the VP, Partner Programs & Experience, the Sr. Director, Partner Experience and Support owns both the end-to-end partner journey and the full deal support infrastructure that enables partners to transact with Equinix, In Addition to the extended support for all partner related inquiries. This role carries two interconnected mandates: building and ensuring the day-to-day experience of being an Equinix partner is best-in-class, and owning the commercial deal support functions - Deal Registration & ROE, Lead-to-Cash, All forms of partner support from deal registration to setting up and managing partner accounts and inquiries, Deal PMO & Governance, and the Partner Acceleration Team (PAT) - that turn partner opportunities into closed revenue.

Responsibilities

Partner Journey Design & Ownership

Build and own the end-to-end partner lifecycle - recruitment, onboarding, active engagement, deal support, and retention across all partner archetypes (VAR, MSP, TSD, GSI, tech alliance). Own partner NPS and satisfaction measurement

Partner Portal & Digital Tools

Own the PRM platform and partner portal - configuration, partner-facing UX, adoption, and ongoing optimization so partners can self-serve without Equinix intervention. Drive Lead-to-Cash system modernization with GTM Ops and IT to reduce manual touch points across the deal ifecycle Utilize AI to reduce manual touch points for support teams

Deal Registration & Rules of Engagement (ROE)

Design and own deal registration policy, process, and governance - ROE framework, approval workflows, conflict resolution, and partner-facingSLAs across all routes to market. Drive deal registration compliance and audit readiness across the partner ecosystem

Lead-to-Cash

Design and own the Lead-to-Cash process end to end - from partner opportunity identification through quoting, approval, booking, and provisioning. Eliminate systemic friction points that slow deal velocity, working across Finance, Legal, and GTM Ops

Partner Commercial & Technical Commercial

Own all partner support functions - from contracting, to deal structuring, pricing, and solution scoping capabilities that support partners through complex transactions. Ensure resources are deployed against deal priority and partner tier - Big Bet partners receive dedicated support, others through scaled models

Deal PMO & Governance

Own the Deal PMO - ensuring complex, multi-region, or high-value deals have appropriate project management, stakeholder coordination, and executive visibility. Define deal governance standards - decision rights, escalation paths, approval thresholds, and reporting cadences for deals in the partner channel

Partner Acceleration Team (PAT)

Own and lead the PAT - the deal support function providing hands-on commercial and operational assistance to partners and PSMs on active opportunities. Define the PAT engagement model - how and when PAT resources are deployed, what support looks like at each deal stage, and how PAT success is measured

Leadership

Build and lead a high-performing team spanning partner experience, deal support, partner support, Deal PMO, and partner acceleration -setting a culture of commercial rigor, partner obsession, and operational excellence. Partner closely with Director, Partner Programs to ensure program design, deal registration policy, and commercial mechanics are aligned

Qualifications

Required

• 10+ years in partner experience, channel operations, deal support, or commercial operations roles within enterprise technology, SaaS, or infrastructure - with demonstrated depth across the full partner commercial lifecycle
• Direct experience owning or leading a deal support function - has managed Partner Support teams, or equivalent commercial deal support capabilities in a channel or partner context
• Deep familiarity with deal registration design and governance - has built or managed deal registration policy, ROE frameworks, and partner-facing approval processes at scale
• Hands-on PRM experience - has configured, optimized, or governed a partner relationship management platform (Salesforce PRM, Impartner, or equivalent)
• Experience leading multi-functional teams - has managed across experience, operations, comm