Senior Director, Operating Model & AI Enablement

Computershare U.S.; Louisville (KY); Hybrid; USD 126,000 - 189,000; Full time

Benefits offered by this job

Paid parental leave

Health and wellbeing rewards

401k matching

Income protection

Care for family and flexible benefits

Job summary

Computershare seeks a Senior Director, Operating Model & AI Enablement, to lead strategic initiatives across operating models, workforce strategy, and organizational design. You will collaborate with senior leaders to shape and implement AI-enabled ways of working, balancing regional needs and customer outcomes while guiding large-scale change.

You will drive transformation across processes, governance, and workforce readiness, influencing stakeholders and aligning priorities to strengthen

Qualifications

• 15+ years of experience leading strategic initiatives, operating model evolution, organizational effectiveness, or large-scale change.

Responsibilities

• Shape and execute strategic initiatives aligned to Computershare's operating model strategy.
• Drive improvements in business processes, organizational effectiveness, customer experience, and process consistency while balancing business requirements, regional needs, and customer outcomes.
• Evaluate the impact of AI, automation, and emerging technologies on operating models, workforce requirements, organizational design, and business processes, and develop recommendations that support long-term business objectives.
• Assess workforce and organizational readiness for change and develop strategies that support successful adoption of strategic initiatives.
• Partner with business leaders to design and implement scalable solutions that support long-term growth and operational excellence.
• Build stakeholder alignment and influence cross‑functional teams to drive execution and results in a complex matrixed environment.
• Develop business cases, recommendations, and implementation plans that support strategic priorities.
• Monitor industry trends, market developments, and evolving business practices to identify opportunities that improve organizational effectiveness, workforce capability, and operational performance.

Skills

Operating model

Organizational effectiveness

Change management

AI enablement

Stakeholder influence

Leadership without authority

Job description

Job Description

Senior Director, Operating Model & AI Enablement

Location:

Louisville, KY | Canton, MA (Hybrid)

In this position, you'll be based in one of our offices for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

Computershare is seeking a strategic and forward-thinking leader to join our organization in a newly created role focused on evolving our operating model and ways of working.

As Senior Director, Operating Model & AI Enablement, you will partner with senior leaders and key stakeholders to identify, design, and deliver strategic initiatives that enhance operational effectiveness, employee experience, and customer outcomes, and help the organization adapt to changing business needs. You will play a key role in helping leaders understand the operating model, workforce, and organizational implications of evolving technologies, changing business needs, and emerging industry trends.

This is a unique opportunity to influence significant organizational change without direct people management responsibility. Success in this role will come from your ability to build strong stakeholder relationships, lead through influence, and build alignment around strategic priorities that strengthen organizational effectiveness and support long-term business objectives.

A role you will love

As the Senior Director, Operating Model & AI Enablement, you will play a key role in shaping operating models, organizational effectiveness priorities, and workforce strategies that support business objectives. You will identify, design, and deliver strategic initiatives that enhance operational effectiveness, employee experience, and customer outcomes.

You will work across the organization to assess how emerging technologies, automation, and AI-enabled ways of working may impact operating models, workforce requirements, and organizational design. From concept through implementation, you will lead initiatives that improve processes, strengthen organizational effectiveness, and help prepare the organization to respond to changing business needs.

You will collaborate with senior leaders and stakeholders to build alignment around strategic priorities, influence decision‑making, and support the successful execution of strategic initiatives. A significant aspect of the role will involve understanding how change impacts people, processes, and ways of working, and helping leaders navigate organizational and workforce implications.

This is an excellent opportunity for an experienced operating model and organizational effectiveness leader who enjoys solving complex business challenges and helping organizations navigate change.

Some Of Your Key Responsibilities Will Include

• Shape and execute strategic initiatives aligned to Computershare's operating model strategy.
• Drive improvements in business processes, organizational effectiveness, customer experience, and process consistency while balancing business requirements, regional needs, and customer outcomes.
• Evaluate the impact of AI, automation, and emerging technologies on operating models, workforce requirements, organizational design, and business processes, and develop recommendations that support long-term business objectives.
• Assess workforce and organizational readiness for change and develop strategies that support successful adoption of strategic initiatives.
• Partner with business leaders to design and implement scalable solutions that support long-term growth and operational excellence.
• Build stakeholder alignment and influence cross‑functional teams to drive execution and results in a complex matrixed environment.
• Develop business cases, recommendations, and implementation plans that support strategic priorities.
• Monitor industry trends, market developments, and evolving business practices to identify opportunities that improve organizational effectiveness, workforce capability, and operational performance.

What will you bring to the role?

• 15+ years of experience leading strategic initiatives, operating model evolution, organizational effectiveness efforts, or large-scale change.
• Demonstrated experience leading operating model, organizational effectiveness, or large-scale change initiatives from strategy development through execution.
• Strong understanding of operating model design, organizational effectiveness, workforce strategy, change management, and the business implications of technology, automation, and AI.
• Proven ability to influence senior leaders and cross‑functional teams without direct authority.
• Experience influencing workforce strategy, organizational design, or operating model decisions across complex organizations.
• Experience leading large, geographically dispersed teams and organizations through leaders.
• Demonstrated success developing leadership capability, organizational readiness, and talent pipelines.
• Experience leading organizations through significant operational, organizational, or transformational change.
• Experience within financial services or similarly regulated environments with emphasis on securities operations such as brokerage, custody, stock transfer or corporate trust operations.
• Exceptional stakeholder management, communication, and relationship‑building skills.

Rewards designed for you

Paid parental leave, flexible working and a caring and inclusive culture

Health and wellbeing rewards that can be tailored to support you and your family, including paid time off, observed holidays, medical, dental and vision plans

Invest in your future with 401k matching, setting aside salary to purchase shares in our company and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter

Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub

Compensation. The typical base pay range for this role is $126,000 - $189,000 USD. This base pay range is specific to Canton, MA and may not be applicable to other locations.

About Us

A company to be proud of

We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We want to provide you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

About The Team

Since 1978, we’ve been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we’re now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.