Senior Director, Online Services — Live Ops & Platform

2K; San Mateo (CA); Hybrid; USD 228,000 - 337,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid holidays

Paid vacation

Paid sick days

Parental leave

Compassionate leave

Wellbeing programs

Family planning (Maven)

Commuter benefits

Fitness reimbursements

401(k)

Employee Stock Purchase Plan

Job summary

2K invites a Senior Director of Online Services to lead live operations for our AAA free-to-play, cross‑platform title. You will direct frontend engineering, manage Backend and Build Engineering teams, and partner with Product Management to deliver scalable online services.

You will own release cadence, health monitoring, telemetry pipelines, and engagement tooling, while aligning with 2K Core Technology. The role demands 10+ years in engineering and strong Unreal Engine fluency.

Qualifications

• 10+ years of engineering experience, including 5+ years of leadership on AAA cross-platform Live Services games.
• 2+ years of leadership in frontend systems for AAA cross-platform Live Services games
• Experience operating a shipped live service — release management, incident response, scale and availability
• Unreal Engine fluency — including core object model, referencing patterns, threading patterns, and core frameworks, specifically including Online Subsystem
• Command of distributed backend architecture and of software patterns for maintainable, debuggable systems
• Experience delivering experimentation and telemetry pipelines with Product partners

Responsibilities

• Leadership: Set the technical vision and roadmap for online services and manage Backend Engineering and Build Engineering leads and their teams.
• Live Operations: Own release management, cadence, patch and hotfix orchestration, and safe rollout; Own launch readiness and live health: capacity, scale, observability, and incident response; Direct build engineering: CI/CD, submission pipelines, and automation
• Product Partnership: Partner with Product Management and Analytics to turn product strategy into online services capabilities; Partner with 2K Core Technology teams to identify and manage shared technology requirements; Maintain and extend pipelines for experimentation and segmentation, telemetry and player insight; Deliver engagement tooling: live events, offers, messaging, and store merchandising
• Frontend & Online Systems: Direct development of durable pipelines and runtimes for frontend systems — including authentication and presence, matchmaking, social features, and commerce; Own player safety and anti-toxicity systems; Maximize development freedom for design partners and model best practices

Skills

Leadership

Live Operations

Frontend & Online Systems

Product Partnership

Unreal Engine fluency

Distributed backend architecture

Experimentation & telemetry pipelines

Tools

Unreal Engine

Job description

2K invites a Senior Director of Online Services to lead live operations for our AAA free-to-play, cross‑platform title. You will direct frontend engineering, manage Backend and Build Engineering teams, and partner with Product Management to deliver scalable online services.

You will own release cadence, health monitoring, telemetry pipelines, and engagement tooling, while aligning with 2K Core Technology. The role demands 10+ years in engineering and strong Unreal Engine fluency.