Senior Director, Online Services & Live Ops

31st Union; San Mateo (CA); On-site; USD 227,700 - 337,020; Full time

Benefits offered by this job

Medical, dental, vision

Paid holidays

Paid vacation

Parental leave

Wellbeing programs

Commuter benefits

Fitness reimbursements

Job summary

31st Union is seeking a Senior Director of Online Services to lead the live operation of our AAA free-to-play, cross-platform title from California. You will direct frontend engineering for online systems and manage Backend and Build Engineering teams, partnering with Product Management to drive runtime features and optimization.

You will own release orchestration, live health, and CI/CD pipelines, while partnering with 2K Core Technology for shared tech requirements and experimentation

Qualifications

• 10+ years of engineering experience, including 5+ years of leadership on AAA cross-platform Live Services games.
• 2+ years of leadership in frontend systems for AAA cross-platform Live Services games.
• Experience operating a shipped live service — release management, incident response, scale and availability.
• Unreal Engine fluency — including core object model, referencing patterns, threading patterns, and core frameworks, specifically including Online Subsystem
• Command of distributed backend architecture and of software patterns for maintainable, debuggable systems
• Experience delivering experimentation and telemetry pipelines with Product partners

Responsibilities

• Set the technical vision and roadmap for online services
• Manage the Backend Engineering and Build Engineering leads and their teams
• Own release management: cadence, patch and hotfix orchestration, and safe rollout
• Own launch readiness and live health: capacity, scale and availability testing, observability, and incident response
• Direct build engineering: CI/CD, submission pipelines, and automation
• Partner with Product Management and Analytics to turn product strategy into online services capabilities
• Partner with 2K Core Technology teams to identify and manage shared technology requirements
• Maintain and extend pipelines for experimentation and segmentation, telemetry and player insight, and remote configuration
• Deliver engagement tooling: live events, offers, messaging, and store merchandising
• Direct development of durable, flexible, and performant pipelines and runtimes for frontend systems — including authentication and presence, matchmaking, social features, and commerce
• Own player safety and anti-toxicity systems
• Maximize development freedom for design partners and model best practices

Skills

Engineering leadership

Frontend systems leadership

Unreal Engine fluency

Distributed backend architecture

Telemetry pipelines

Product partnerships

Release management

Tools

Unreal Engine

Online Subsystem

Job description

31st Union is seeking a Senior Director of Online Services to lead the live operation of our AAA free-to-play, cross-platform title from California. You will direct frontend engineering for online systems and manage Backend and Build Engineering teams, partnering with Product Management to drive runtime features and optimization.

You will own release orchestration, live health, and CI/CD pipelines, while partnering with 2K Core Technology for shared tech requirements and experimentation