Senior Director of Strategic Account Management

SmithRx; Plano (TX); Hybrid; USD 200,000 - 300,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life Insurance

401(k) Retirement Savings

Discretionary Paid Time Off

Paid Company Holidays

Wellness Benefits

Commuter Benefits

Parental Leave

Employee Assistance Program (EAP)

Job summary

SmithRx is seeking a Senior Director of Account Management to lead and scale a high-performing team. You will coach Account Executives and leaders, set clear performance expectations, and align the function with company priorities to drive exceptional client outcomes.

You will partner with executives and cross-functional teams to ensure consistent client management, escalation handling, and growth opportunities across the organization.

Qualifications

• 10+ years of experience in Account Management or related client-facing field.
• 5+ years of people leadership experience, including managing managers.
• Healthcare, PBM, or health-plan client experience strongly preferred.

Responsibilities

• Lead, coach, and develop Account Executives and Management leaders to achieve goals.
• Establish a high-performance culture grounded in accountability and collaboration.
• Conduct regular talent assessments and plan succession opportunities.
• Create development plans to strengthen leadership and client management.
• Provide timely, actionable performance feedback and staffing plans.
• Partner with cross-functional teams to deliver integrated client experiences.

Skills

Lead through others

Develop talent

Executive presence

Strategic thinking

People leadership

Client relationship management

Education

Bachelor's degree required

Job description

SmithRx is seeking a Senior Director of Account Management to lead and scale a high-performing team. You will coach Account Executives and leaders, set clear performance expectations, and align the function with company priorities to drive exceptional client outcomes.

You will partner with executives and cross-functional teams to ensure consistent client management, escalation handling, and growth opportunities across the organization.