Senior Director of Operations & Process Improvement - Remote

One Call; Topeka (KS); Remote; USD 120,000 - 190,000; Full time

Benefits offered by this job

Remote work

Generous PTO

Comprehensive benefits package

401(k) matching

Job summary

One Call is seeking a Senior Director of Operations Support to scale processes, optimize workflows, and drive automation across the contact center and operations teams. You will lead strategic initiatives, coordinate with stakeholders, and ensure performance targets are met.

The role requires a strong background in operations leadership, process improvement, and data-driven decision making. This position is remote-friendly and supports a national footprint with flexible work arrangements.

Qualifications

• Bachelor's or master's degree in business or accounting; eight years of management experience.
• Experience leading operations, customer service transformation, or digital field initiatives.
• Strong analytical, communication, and leadership skills.

Responsibilities

• Lead and scale operational processes, systems, and infrastructure for service delivery.
• Standardize workflows and optimize efficiency across teams.
• Oversee tools and platforms; drive automation and productivity improvements.
• Collaborate with leaders to translate strategy into actionable plans and programs.
• Monitor KPIs and ensure alignment with service levels and customer satisfaction.

Skills

Leadership

Operations management

Process improvement

Strategic planning

Communication

Analytics

Project management

Education

Bachelor's or Master's in business or accounting

Tools

Microsoft Excel

Job description

One Call is seeking a Senior Director of Operations Support to scale processes, optimize workflows, and drive automation across the contact center and operations teams. You will lead strategic initiatives, coordinate with stakeholders, and ensure performance targets are met.

The role requires a strong background in operations leadership, process improvement, and data-driven decision making. This position is remote-friendly and supports a national footprint with flexible work arrangements.