Senior Director of Operations

Edna Martin Christian Center; Indianapolis (IN); Vor Ort; USD 95.000 - 140.000; Vollzeit

Zusammenfassung

Edna Martin Christian Center (EMCC) in Indianapolis leads comprehensive facilities operations to ensure safe, well-maintained campuses for programs and community impact. The Senior Director collaborates across departments, oversees capital projects, and drives risk management with a hands-on leadership approach.

Reporting to the President & CEO, this role stewards fiscal discipline, vendor contracts, and cross-functional partnerships while aligning with EMCC's mission and community values.

Qualifikationen

• Bachelor's degree or equivalent; facilities management preferred
• CFM or FMP certification preferred
• 7–10 years facilities management/operations experience, 1–3 years in a leadership role
• Nonprofit/educational/healthcare experience preferred
• Experience with property management platforms and sustainability programs (LEED) preferred

Aufgaben

• Oversee day-to-day physical operations, maintenance, IT, and safety across facilities
• Lead capital projects oversight, budget tracking, and vendor management
• Hire, supervise, and develop facilities staff; coordinate with Lauth Property Management
• Develop emergency preparedness, safety plans, and incident response
• Ensure regulatory compliance, inspections, and documentation

Kenntnisse

Follow through

Focus on results

Anticipating problems

Accountability

Systems

Managing change

Managing resources

Multi-site facilities

Capital projects

Building systems

Project management

Nonprofit experience

Property management

Sustainability LEED

Diversity awareness

Communication skills

Mission alignment

Community focus

Ausbildung

Bachelor's Degree or equivalent

CFM / FMP certification preferred

Jobbeschreibung

Position Summary

The Senior Director of Operations provides strategic and operational leadership across the physical, technological, and administrative infrastructure of the Edna Martin Christian Center. This role ensures that EMCC's campuses are safe, well-maintained, and fully equipped to support the programs and people at the heart of our mission - while also driving sound vendor and contract management, capital project oversight, risk mitigation, and cross-functional collaboration that keeps the organization running well. Reporting to the President & CEO and leading a dedicated operations team, the Senior Director of Operations is a hands‑on leader and trusted organizational partner who brings operational excellence, sound fiscal stewardship, and deep alignment with EMCC's values to every aspect of this work.

Key Responsibilities

Facilities Operations & Capital Projects

• Oversee the day-to-day physical operations, maintenance, IT functions, and safety of all organization-owned and leased facilities
• Provide strategic leadership in space planning and facility utilization
• Support capital improvement planning, particularly needs assessment and prioritization
• Lead oversight and coordination of capital projects across the organization, including management of project sources and uses, tracking of grant-funded expenditures and funding requirements, bid processes, and vendor selection.
• Manage relationships with building tenants and facility partners, serving as the primary operational point of contact and proactively addressing space, facility, and shared-use needs.
• Oversee room reservation system for EMCC staff, community partners, and building tenants
• Lead proactive stewardship of building systems and equipment through preventive maintenance programming that protects and extends the life of EMCC's physical assets.
• Ensure all facilities comply with local, state, and federal health, safety, and accessibility regulations; maintain accurate records of inspections, maintenance activities, permits, and warranties
• Oversee EMCC's vehicle fleet operations, whether managed in-house or externally, ensuring cost-effective utilization, timely maintenance, comprehensive employee-driver training, and compliance with safety and insurance requirements.
• Recommend sustainability initiatives where advantageous, including energy efficiency, waste reduction, and green operations, and implement approved measures across facilities

Budget & Financial Oversight

• Assist Executive and Finance teams in development of annual facilities operating budget, monitor expenses, and maintain fidelity to the budget throughout implementation
• Track expenditures, identify cost-saving opportunities, and report variances to leadership
• Evaluate and negotiate vendor and service contracts to ensure cost-effectiveness and quality
• Support capital-related grant applications, compliance, and reporting by providing project budgets, expenditure tracking, and other required facilities documentation.

Team Leadership & Vendor Management

• Hire, supervise, develop, and evaluate facilities staff (day porter, operations specialist, IT, custodial staff, etc.)
• Lead operations support team and liaison closely with Lauth Property Management
• Initiate and lead team meetings, oversee internal ticketing/service request systems and ensure timely communication and completion of requests
• Foster a culture of accountability, continuous improvement, excellent communication, and mission alignment within the team
• Manage relationships with external vendors, contractors, and service providers
• Ensure vendor compliance with organizational policies, insurance requirements, and quality standards

Risk Management Leadership

• Develop and maintain emergency preparedness, business continuity, and safety plans
• Oversee building security, including security vendor personnel, security cameras and access control system
• Respond to and manage facilities-related emergencies, ensuring minimal disruption to programs and services
• Act as Lead Authority for inclement weather scenarios and program closure determinations, in close coordination with senior program leadership
• Conduct regular safety trainings and drills for staff across all facilities
• Monitor and ensure compliance with OSHA standards and environmental regulations

Strategic & Cross-Functional Leadership

• Partner with senior leadership on long-range facilities planning aligned with organizational growth
• Represent the operations function in organizational planning, budgeting, and board reporting processes
• Build collaborative relationships with program, finance, HR, and technology teams
• Collaborate with cross-functional leads on family/community events

Qualifications

Education Experience

• Bachelor's Degree or equivalent required, with preference for degree in Facilities Management or related field
• Certified Facilities Manager (CFM), Facilities Management Professional (FMP), or equivalent certification, preferred

Experience

• 7-10 years in Facilities Management or Operations experience, required
• 1-3 years management experience, required

Skills and Competencies

• FOLLOW THROUGH. Follow through on commitments and promises with an appropriate sense of urgency.
• FOCUS ON RESULTS. Focus upon results and how they are achieved. Do not confuse effort with results.
• ANTICIPATING PROBLEMS. Anticipate and identify problems in a timely manner.
• ACCOUNTABILITY. Regularly compare actual progress to planned milestones and adjust plans accordingly, holding oneself and others accountable for achieving intended outcomes.
• SYSTEMS. Establish and/or use communication systems that proactively engage key stakeholders and rely upon a variety of appropriate channels.
• MANAGING CHANGE. Manage change by seeking to understand its effects upon the organization and key stakeholders, guiding others through change and addressing resistance.
• MANAGING RESOURCES. Manage people, financial, and physical resources effectively to support the organization's short- and long-term goals.
• Demonstrated experience managing complex, multi-site facilities operations
• Knowledge of capital projects, including developing and managing budgets, and ensuring timely completion
• Knowledge of building systems (HVAC, electrical, plumbing, life safety) and applicable codes
• Exceptional organizational, problem-solving, and project management skills
• Experience in a nonprofit, educational, healthcare, or social services environment, preferred
• Experience with property management platforms, preferred
• Knowledge of sustainability practices, green building standards (LEED), and energy management, preferred
• Demonstrated ability to work with various populations respectfully.
• Excellent communication, organizational, and documentation skills.
• A commitment to the mission, vision, and values of EMCC and the communities it serves.
• Hold respect and love for our community including children, teens, adults, and seniors.

Additional Requirements

• Valid driver's license and reliable transportation required

Work Environment & Physical Demands

Based at EMCC's main campus with regular engagement across program, administrative, and community spaces. The ability to work across multiple departments and physical spaces within the facility while interacting with staff, clients, and community stakeholders is essential. Standard business hours apply, with occasional evening or weekend responsibilities for events or team needs.

Physical Requirements

• Ability to conduct site inspections, access utility areas, and lift up to 30 lbs

Edna Martin Christian Center (EMCC) is proud to be an Equal Employment Opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.