Central Operations Director

Rolling Hills Community Church; Franklin (TN); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Benefits

Job summary

Rolling Hills Community Church seeks a facilities leader to oversee operations, safety, and maintenance across multiple campuses. You will lead staff and volunteers, manage budgets, and supervise vendor contracts to ensure clean, functional environments for worship and community programs.

Join a mission-driven team focused on excellence, safety, and welcoming spaces, coordinating with campus ministries and external partners for events and expansions.

Qualifications

• Minimum of 5-7 years of progressive facilities management experience, church/non-profit preferred.
• Knowledge of mechanical/electrical/plumbing/HVAC, building automation, and safety systems.
• Ability to lift 50+ lbs and operate basic equipment and tools.
• Proficiency with CMMS/BMS, project management software, and standard office suites.

Responsibilities

• Oversee operations across multiple church facilities, scheduling, prioritizing, and ensuring readiness for services and events.
• Recruit, train, and retain paid staff and volunteer teams for ongoing setup/teardown and maintenance.
• Direct day-to-day facility operations, ensuring cleanliness, repairs, and safety compliance.
• Oversee budgets, vendor contracts, and financial stewardship for facilities.
• Manage security, access control, and emergency preparedness with safety teams.
• Coordinate external events, tenant relations, and facility usage with partners.

Skills

Servant Leadership

Team Building

Operational Planning

Project Management

Vendor Negotiation

Facility Maintenance

Budgeting

Financial Stewardship

Volunteer Recruitment

Job description

OBJECTIVE

Provides ministry-focused leadership, operational management, and administrative oversight for all church facilities and physical assets across multiple campuses. Responsible for ensuring a clean, safe, highly functional, and welcoming environment to support ministry objectives, church operations, and tenant partnerships.

GIFTS | SKILL SET

Servant Leadership & Team Building

Operational Planning & Project Management

Vendor & Contract Negotiation

Facility Maintenance & Technical Aptitude

Budgeting & Financial Stewardship

Volunteer Recruitment & Empowerment

EXPECTATIONS

Live an exemplary life, modeling the call, character, and competencies of a minister of the Gospel of Jesus Christ.

Be a servant leader to staff and teams of volunteers, as well as families and overall church body.

Be involved in the overall life of the church body by actively participating in a group and church-wide events.

Be an excited and contributing member of the RHCC Staff.

Grow personally in his/her own leadership and ministerial abilities by reading, attending conferences, and having godly, professional mentors in his/her life.

RESPONSIBILITIES

Supervisory:

• Demonstrate high organization and proactive problem-solving to efficiently schedule, prioritize, and manage operations across all facilities.
• Recruit, train, equip, and retain paid staff and volunteer core teams (weekly setup/teardown teams, skilled trades volunteers, and quarterly serve days).
• Direct day-to-day internal and external facility operations, ensuring standard-of-excellence cleanliness, repair, and readiness for weekly services and special events.
• Supervise, mentor, and evaluate facility team members, including direct reports and dotted-line campus facilities personnel.
• Oversee annual facilities operating budgets and vendor contract negotiations to ensure wise financial stewardship.
• Perform additional operational duties and special projects as requested by the Executive Pastor.

Facilities Management:

• Implement and maintain a comprehensive Computerized Maintenance Management System (CMMS) for routine maintenance, asset lifecycle tracking, and preventive care schedules.
• Oversee HVAC, plumbing, electrical, roofing, landscape, audio/visual infrastructure support, and general structural maintenance.
• Collaborate with creative and ministry teams to execute seasonal, sermon series, and event-specific staging/decor installations.
• Manage custodial and janitorial operations utilizing internal teams and third-party contractors to uphold rigorous sanitation standards.
• Maintain regulatory compliance with municipal building codes, OSHA guidelines, fire safety codes, and ADA accessibility standards.
• Oversee church construction and renovation projects as needed.
• Serve on-call for campus emergencies, severe weather incidents, and immediate facility maintenance needs.

Security and Safety Oversight:

• Serve as the primary point of contact for fire safety, physical security systems, access control (keys/badges), and emergency preparedness plans.
• Partner with local law enforcement, emergency responders, contracted security personnel, and volunteer safety teams to maintain safe campus environments.
• Supervise security director and help with security core team, training and staff communication.

Parking Team Management:

• Recruit, train and empower core team for parking for Sunday services, Wednesday nights and big events.
• Coordinate and hire off-duty police for traffic direction for Sunday services, Wednesday nights and big events.
• Help give central guidance to the regional campuses in regards to strategy and resources.

External Event Management:

• Manage tenant relations, lease compliance, occupancy agreements, and day-to-day communications with external partner organizations.
• Coordinate facility usage and technical setup support with the Special Events Project Manager for internal ministries and external facility rentals.
• Source, vet, and oversee external service vendors and sub-contractors, establishing service level agreements and quality checks.

QUALIFICATIONS

- Minimum of 5-7 years of progressive experience in facilities management (church/non-profit setting preferred).

- Demonstrated knowledge of mechanical, electrical, plumbing, HVAC, building automation, and security systems.

- Physical ability to lift 50+ lbs, and operate basic equipment and tools.

- Proficiency with Facilities/CMMS software, Building Management Systems (BMS), project management software, and general office productivity suites.

COMPENSATION

Full-Time | Exempt | Management Staff

Includes Benefits

45 hours/week