NEMT Programs Manager | Hybrid Schedule

State of Connecticut; Hartford (CT); Hybrid; USD 110,000 - 140,000; Full time

Job summary

The State of Connecticut's Department of Social Services in Hartford seeks a Non-Emergency Medical Transportation Program Administrator to lead the NEMT program, oversee the broker, and ensure access, quality, and regulatory compliance for diverse populations.

This senior role requires extensive experience in social services management, policy development, and cross‑agency coordination to improve transportation services and program performance in a large public sector environment.

Qualifications

• Nine (9) years of professional experience in the delivery of social services programs and/or policies.
• One (1) year in a managerial or consultative capacity with programmatic and administrative responsibility for a regional or statewide social services program.
• College training may substitute for General Experience: fifteen (15) semester hours equals one-half year to max four years for a Bachelor's degree.
• A Master’s degree may substitute for one additional year of General Experience.
• Preferred qualifications include degrees in Public Administration, Healthcare Administration, Public Health, Business Administration, Transportation Management, or related field; five+ years in Medicaid program administration, healthcare operations, or related services.
• Experience administering Medicaid NEMT programs, transportation broker contracts, or transportation service delivery systems.
• Knowledge of federal Medicaid regulations and state policies governing NEMT services, eligibility, reimbursement, and program integrity requirements.

Responsibilities

• Manages staff and/or operations of unit/program.
• Implements social services programs/policies.
• Coordinates, plans and manages unit/program activities.
• Develops or assists in development of related policy.
• Interprets and administers pertinent laws.
• Coordinates research, data analysis and program planning efforts.
• Monitors, analyzes and evaluates programs/policies to determine cost-effectiveness and quality of service.
• Identifies and coordinates training needs.
• Advises leadership of legislative, legal or other impacts and recommends an appropriate position.
• Monitors program/policy changes; researches and presents testimony to legislative committees.

Skills

Management principles

Interpersonal skills

Oral and written communication

Data interpretation

Policy analysis

Education

Bachelor’s degree in Public Administration / Healthcare Administration / Public Health / Business Administration

Master’s degree preferred

Job description

The State of Connecticut's Department of Social Services in Hartford seeks a Non-Emergency Medical Transportation Program Administrator to lead the NEMT program, oversee the broker, and ensure access, quality, and regulatory compliance for diverse populations.

This senior role requires extensive experience in social services management, policy development, and cross‑agency coordination to improve transportation services and program performance in a large public sector environment.