Senior Director of Community Services

Language Bank; Brockton (MA); On-site; USD 120,000 - 180,000; Full time

Job summary

Language Bank in Brockton, MA seeks an Executive Director / Senior Operations Leader to guide program strategy, oversee multi-site operations, and steward budgets.

The ideal candidate has a master’s degree, 10+ years of leadership, and a track record in human services, regulatory compliance, and funding partnerships.

This is a strategic, hands-on role that emphasizes mission impact, staff development, and community outcomes.

Qualifications

• Master’s degree in human services, public policy, business management, or related field.
• 10+ years of progressive management experience.
• Experience overseeing multi-site programs, budgets, and compliance.

Responsibilities

• Strategic planning and organizational leadership across multiple sites.
• Oversee program operations, staff, budgets, and performance.
• Develop budgets, conduct financial analysis, and ensure fiscal oversight.
• Ensure regulatory accreditation and program quality compliance.
• Lead talent development and performance management.
• Negotiate contracts and secure sustainable funding.
• Build strategic partnerships and manage stakeholder engagement.
• Drive program development and process improvements.

Skills

Strategic leadership

Budget oversight

Regulatory compliance

Contract negotiation

Stakeholder management

Travel readiness

Communication skills

Leadership development

Education

Master’s degree in human services, public policy, business management, or related field

Job description

Executive Director / Senior Operations Leader – Human Services

We’re looking for an accomplished Human Services Executive Leader with experience overseeing programs, people, budgets, compliance, and multi-site operations.

In this highly visible leadership role, you will help shape organizational strategy while ensuring programs deliver strong outcomes, maintain regulatory compliance, operate within budget, and continue to evolve to meet the needs of the individuals and communities we serve.

Key Responsibilities

• Strategic planning and organizational leadership


• Multi-site program and operational management


• Budget development, financial analysis, and fiscal oversight


• Regulatory, accreditation, and quality compliance


• Leadership development and performance management


• Contract negotiation and funding development


• Strategic partnerships and stakeholder engagement


• Program development and innovation


• Change management and process improvement

Qualifications

• Master’s degree in human services, public policy, business management, or related field required


• Licensure preferred


• 10+ years of progressive management experience


• Significant supervisory and leadership experience


• Demonstrated financial and budgeting expertise


• Knowledge of applicable state, federal, and service-related regulations


• Experience negotiating contracts and securing funding


• Strong communication, presentation, and stakeholder-management skills


• Valid driver’s license


• Ability to travel regionally and nationally

The Leader We’re Looking For

You are strategic but hands-on, financially savvy, comfortable leading through change, and energized by improving programs and developing people. You can move comfortably between big-picture strategy and operational execution while keeping mission, quality, and those we serve at the center of the work.