Senior Director, Observability & SRE Strategy

FashionUnited; Coppell (TX); On-site; USD 180,000 - 240,000; Full time

Job summary

Gap Inc. seeks a Senior Director – Observability and SRE to lead reliability of enterprise technology, overseeing Observability, SRE, and Live Sight Insights.

You will partner with engineering, infrastructure, cybersecurity, and product teams to shape the future of operational reliability. This role drives strategy, sets standards for availability and performance, and builds a culture of data-driven improvement, automation, and proactive monitoring across ecommerce, stores, and fulfillment

Qualifications

• Proven strategic leader with 10+ years transforming operations at scale.
• Deep expertise in ITIL, SRE, observability practices.
• Strong technical understanding of infrastructure, cloud, automation, and service management.
• Ability to translate reliability concepts into business value across levels.
• Passion for developing people and fostering ownership and continuous improvement.
• Experience leading large, diverse teams delivering reliability and performance gains.
• Executive presence with ability to align organizations around reliability goals.

Responsibilities

• Define and execute enterprise Observability and SRE strategy aligned with business goals.
• Lead transformation of Unified Observability to reduce MTTR via critical path anomaly detection.
• Partner with senior leaders to embed reliability metrics into product development and planning.
• Lead SRE practices across platforms driving automation and proactive monitoring.
• Establish standards for availability, latency, scalability, and efficiency.
• Champion reliability by design with observability, capacity planning, and chaos testing.
• Oversee Mission Control for real-time system monitoring across ecommerce, fulfillment centers, stores.
• Drive adoption of Live Sight Insights for predictive intelligence on service health.
• Enable enterprise visibility with dashboards and alerting models.
• Lead platform governance focusing on reliability, scalability, and usability.
• Build and develop a global Observability and SRE team with accountability and innovation.
• Foster data-driven decision making and continuous improvement.
• Mentor emerging leaders and raise organizational reliability.

Skills

Strategic leadership

ITIL expertise

SRE principles

Cloud operations

Observability

Education

Bachelor's degree in Computer Science or related field

Tools

AWS

Kubernetes

Job description

Gap Inc. seeks a Senior Director – Observability and SRE to lead reliability of enterprise technology, overseeing Observability, SRE, and Live Sight Insights.

You will partner with engineering, infrastructure, cybersecurity, and product teams to shape the future of operational reliability. This role drives strategy, sets standards for availability and performance, and builds a culture of data-driven improvement, automation, and proactive monitoring across ecommerce, stores, and fulfillment