Senior Director, Multi-Unit Retail Operations

Panera Bread; United States; On-site; USD 112,000 - 134,000; Full time

Job summary

Panera Bread is seeking a Director, Retail Operations to drive world-class execution across bakery-cafes. This owner‑type leader develops other leaders, delivers exceptional guest experiences, and grows sales and profits by translating brand objectives into market results.

The role emphasizes strategic market planning, coaching multi‑unit cafe teams, ensuring brand standards and safety, and collaborating with Operations, HR and business development to win in the market.

Qualifications

• Multi-unit management experience or related experience preferred.
• Excellent communication skills and ability to influence others.
• Self-motivated with ability to plan, prioritize, schedule, and manage a market-wide calendar.
• Ability to build high performing teams through coaching and development.
• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Willingness to work long and unusual hours.

Responsibilities

• Create the strategy and vision for the market to execute Panera standards for guest service and profitability.
• Coach cafe management teams to achieve standards and processes.
• Be SME of Panera’s operating systems and apply them market‑wide.
• Lead cross-functional collaboration with market and region support to drive results.
• Ensure processes and behaviors align with brand identity and market goals.
• Support cafes to deliver market goals and protect brand.

Skills

Multi-unit management

Leadership development

Strong communication

Microsoft Office proficiency

Education

Some college/related experience

Tools

Microsoft Office

Job description

Panera Bread is seeking a Director, Retail Operations to drive world-class execution across bakery-cafes. This owner‑type leader develops other leaders, delivers exceptional guest experiences, and grows sales and profits by translating brand objectives into market results.

The role emphasizes strategic market planning, coaching multi‑unit cafe teams, ensuring brand standards and safety, and collaborating with Operations, HR and business development to win in the market.