Market Director, Retail Operations - Multi-Unit Leader

Panera LLC; United States; On-site; USD 120,000 - 136,000; Full time

Job summary

Panera LLC in New Jersey seeks a Director of Retail Operations to drive world-class execution across bakery-cafes, translating brand objectives into store-level action and developing cafe leaders to deliver exceptional guest experiences.

You will own market strategy, coach management teams, ensure safety and standards, and collaborate with operations, HR, and business development to grow sales and profits while traveling within the market.

Qualifications

• Some college education or related experience preferred.
• Firm understanding of business outcomes and reading P&L/financial reports.
• Excellent communication skills and ability to influence others.
• Strong coaching and development skills for managers.
• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Must work long and unusual hours.

Responsibilities

• Create strategy and vision for the market to execute Panera standards and growth.
• Coach cafe management teams and drive performance and accountability.
• Collaborate cross‑functionally with market, HR, and business development.
• Lead talent development and succession planning within the market.

Skills

Leadership

Strategic planning

Communication

People development

Cross-functional collaboration

Coaching

Influence

Education

Some college education/certification or related experience

Tools

Microsoft Office

Job description

Panera LLC in New Jersey seeks a Director of Retail Operations to drive world-class execution across bakery-cafes, translating brand objectives into store-level action and developing cafe leaders to deliver exceptional guest experiences.

You will own market strategy, coach management teams, ensure safety and standards, and collaborate with operations, HR, and business development to grow sales and profits while traveling within the market.