Senior Director, Multi-Site Janitorial Operations

Cleantec; Bayberry (MD); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Cleantec is seeking a Janitorial Operations Director to oversee field operations, lead Custodial Managers, and drive scalable growth across accounts. The role emphasizes efficiency, customer satisfaction, and profitability. Travel to client sites and regional offices is expected.

The ideal candidate has extensive leadership experience in janitorial or facilities operations, plus strong financial and strategic abilities to optimize labor, retention, and service quality.

Qualifications

• 5+ years of leadership experience in operations management (janitorial, facilities, service industry, or similar).
• Proven experience managing multiple teams and managers.
• Strong financial acumen, including budgeting and labor management.
• Demonstrated ability to drive performance through others.
• Excellent problem-solving skills at both strategic and operational levels.
• Strong communication, leadership, and organizational skills.

Responsibilities

• Provide leadership, direction, and accountability for Custodial Managers across all service locations.
• Oversee day-to-day operations to ensure service quality, staffing coverage, and customer satisfaction meet company standards.
• Develop and implement operational strategies to improve efficiency, reduce costs, and support growth.
• Manage labor planning, budgets, and financial performance across all accounts.
• Drive customer retention through proactive relationship management and rapid issue resolution.
• Ensure compliance with company policies, SOPs, and all state and federal regulations.
• Lead hiring strategies in partnership with HR and oversee workforce planning for all regions.
• Coach, mentor, and develop management staff to build strong leadership pipelines.
• Monitor KPIs, performance metrics, and service quality standards across all sites.
• Collaborate with executive leadership on business development, account expansion, and operational scalability.

Skills

Leadership across teams

Financial acumen

Strategic operations

Customer retention

Problem solving

Education

Experience in operations management

Tools

Multi-site service delivery

Job description

Cleantec is seeking a Janitorial Operations Director to oversee field operations, lead Custodial Managers, and drive scalable growth across accounts. The role emphasizes efficiency, customer satisfaction, and profitability. Travel to client sites and regional offices is expected.

The ideal candidate has extensive leadership experience in janitorial or facilities operations, plus strong financial and strategic abilities to optimize labor, retention, and service quality.