Senior Director, Marketing and Communications, Project Management

The General Hospital Corporation; Somerville (MA); Hybrid; USD 140,000 - 170,000; Full time

Benefits offered by this job

Hybrid work schedule

Competitive benefits

Job summary

Mass General Brigham Development Office is seeking a senior operations leader to design and refine workflows, manage a project and content team, and oversee marketing and digital engagement services. The role emphasizes collaboration across Development and hospital colleagues, with a focus on budgeting, KPIs, and strategic resource alignment.

The position offers a hybrid work schedule and competitive benefits, located at 399 Revolution Drive with standard 40-hour weeks.

Qualifications

• Proven ability to manage cross-functional teams and lead resource planning at a senior level.
• Demonstrated expertise in workflow optimization, process improvement methodologies, and project management technology.
• Experience with budgeting and performance tracking in a fast-paced environment.
• Exceptional strategic thinking, communication, and analytical skills with change-management ability.
• Track record of facilitating team collaboration and delivering projects on time.

Responsibilities

• Design, implement, and refine workflow processes to streamline operations and boost productivity.
• Manage a project and content management team with performance reviews and staffing updates.
• Lead end-to-end delivery of marketing, communications, and digital engagement services.
• Oversee adoption and optimization of project management tools (e.g., Workfront).
• Support fiscal planning, budgeting, and resource alignment across units.
• Establish KPIs and report progress to leadership and stakeholders.

Skills

Cross-functional leadership

Workflow optimization

Project management

Communication

Mentoring/coaching

Education

Bachelor's degree

Tools

Basecamp

Workfront

Asana

Microsoft 365

Job description

Job Summary

The Mass General Brigham Development Office represents a team of 450+ vibrant, collaborative, and skilled fundraising professionals. We are dedicated to inspiring visionary philanthropy that advances caring and curing for patients in Boston and around the world. Philanthropy enables Mass General Brigham to deliver the highest quality patient care, pursue the most innovative and promising research, train the brightest minds to become the next generation of healthcare leaders, and expand and improve our world‑class facilities. Join us in our mission to transform the future of medicine. The Mass General Brigham Development Office offers excellent benefits, competitive salaries, and a hybrid flexible work schedule.

Essential Functions

• Design, implement, and refine workflow processes to streamline operations, reduce bottlenecks and improve productivity across the team.
• Manage a project and content management team:
  • Develop timely and tailored performance reviews for direct reports.
  • Maintain up-to-date job descriptions and recruit new staff.
  • Provide mentoring, coaching, and career advice to staff, as appropriate.
  • Serve as an ardent and visible advocate for the team and as a key partner in fundraising efforts, building strong relationships with Development and hospital colleagues.[ZZ1.1]
• Manage the end-to-end delivery of marketing, communications, and digital engagement services, maintaining high standards of quality and satisfaction across all platforms and audiences while driving continuous improvement throughout the department.
• Lead the implementation and optimization of project management tools and platforms (e.g. Workfront) to ensure they meet evolving business needs and enable operational transparency.
• Serve as a key contributor to the fiscal year planning process, including goal setting, tracking, and budgeting, working across units to help align resources with strategic objectives and ensure fiscal responsibility.
• Establish and monitor key performance indicators (KPIs) to track progress, measure outcomes, and report results to leadership and stakeholders.
• Foster a culture of collaboration and open communication, uniting team members around shared goals, and ensuring efficient operations and the successful delivery of all projects.
• Monitor and assess departmental resources-human, financial, and technological-to support evolving project demands and organizational priorities.

Qualifications

Bachelor's degree required and 10+ years of related experience. In addition, the ideal candidate will possess the following skills, abilities and competencies:

• Proven ability to manage cross-functional teams and lead resource planning at a senior level
• Demonstrated expertise in workflow optimization, process improvement methodologies, and project management technology
• Experience with budgeting and performance tracking in a fast-paced, results-oriented environment
• Exceptional strategic thinking, communication, and analytical skills, with a keen ability to solve problems and drive change
• Track record of facilitating team collaboration and ensuring seamless project delivery
• Proficiency in Microsoft 365 applications and project management technologies such as Basecamp, Workfront, and Asana

Additional Job Details (if applicable)

• The target salary range for this position is $140,000 - $170,000 . Final offers will be based on the candidate's experience and internal equity.
• Remote Type: Hybrid
• Work Location: 399 Revolution Drive
• Scheduled Weekly Hours: 40
• Employee Type: Regular
• Work Shift: Day (United States of America)
• Pay Range: $99,465.60 - $144,643.20/Annual
• Grade: 8