Assistant Director, Donor Relations

Brigham and Women's Hospital; Somerville (MA); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Hybrid flexible work schedule

Excellent benefits

Career advancement opportunities

Bonuses as applicable

Job summary

The Mass General Brigham Development Office, a 450+ fundraising team, seeks a skilled writer and program coordinator to steward donor communications and reporting.

You will plan, write, and design narratives across print, video, and digital formats, translating complex medical achievements into accessible stories that advance philanthropy and support hospital missions. Hybrid work and comprehensive benefits are offered.

Qualifications

• Outstanding written and interpersonal skills.
• Excellent organizational skills with attention to detail.
• Ability to resolve moderately complex problems and apply standard principles, theories and concepts.
• Contribute to the fulfillment of projects and organizational objectives.
• Ability to communicate complex ideas in laypeople's terms.
• Experience with project management and program development required.
• Ability to interact with front-line staff as well as senior leaders in the development office.
• Takes initiative and works independently and in a team, handling routine and last-minute projects.
• Good judgment and discretion in handling sensitive information.
• Advanced skills with Microsoft Office and the ability to learn new digital platforms.

Responsibilities

• Maintain a portfolio of complex narrative reports and donor knowledge in their portfolio, including reporting schedules and stewardship files.
• Plan, write, and design content for discrete reporting formats across print, video, and digital.
• Collaborate with gift officers to determine content, tone, and approach for each donor while meeting deadlines.
• Facilitate regular meetings with gift officers to discuss reports in progress and confirm reporting schedules.
• Interview physicians, researchers, and other healthcare professionals to gain insights for donors.
• Conduct independent research on scientific papers and donor-related initiatives.
• Contribute to evolution of reporting standards and templates for consistency.
• Enter and maintain report-related data in the CRM database and monitor deadlines and donor feedback.
• Ensure delivery and uploading of final reports to the CRM system.

Skills

Written communication

Interpersonal skills

Organizational skills

Deadline management

Problem solving

Team collaboration

Adaptability

Tools

Microsoft Office

Job description

Job Summary

The Mass General Brigham Development Office represents a team of 450+ vibrant, collaborative, and skilled fundraising professionals. We are dedicated to inspiring visionary philanthropy that advances caring and curing for patients in Boston and around the world. Philanthropy enables Mass General Brigham to deliver the highest quality patient care, pursue the most innovative and promising research, train the brightest minds to become the next generation of healthcare leaders, and expand and improve our world-class facilities. Join us in our mission to transform the future of medicine. The Mass General Brigham Development Office offers excellent benefits, competitive salaries, and a hybrid flexible work schedule.

Essential Functions

• Maintain a portfolio of complex narrative reports and comprehensive knowledge of donors in their portfolio, including all relevant reporting schedules and stewardship files.
• Plan, write, and design content for discrete reporting formats including print, video, digital with a proficiency in translating complicated ideas into accessible prose that convey the impact of philanthropic support on the Mass General Brigham (MGB) mission. Implement the latest stewardship reporting strategies to ensure consistent and impactful donor experience.
• Collaborate with gift officers to determine optimal content, tone, and approach for each donor while meeting target delivery dates.
• Facilitate regular meetings with gift officers to discuss reports in progress, initiate new reports, and confirm appropriate reporting schedules for new gifts. Drive all pre-meeting preparation and materials, lead meeting discussion, provide strategic guidance and decisions, and disseminate follow up actions post meeting.
• As needed, interview physicians, researchers, and other healthcare professionals to gain insight on specific accomplishments, new clinical applications, and other areas of specific interest to donors.
• As needed, conduct independent research on scientific papers and submissions, clinical trials, laboratory, and lecture content related to donor-supported initiatives.
• Contribute to the evolution and execution of reporting standards and templates that ensure consistent and efficient stewardship reporting across gift types.
• Enter and maintain report-related data in the department's CRM database and use the system to assist in keeping gift officers informed of deadlines and report status, as well as donor feedback.
• Ensure delivery and uploading of final reports to CRM database.

Qualifications

• Outstanding written and interpersonal skills with a proven ability to communicate effectively with colleagues
• Excellent organizational skills with attention to detail and demonstrated ability in multiple projects simultaneously while working optimally under deadlines and changing priorities
• The ability to resolve moderately complex problems and use judgment within defined practices and procedures, and to fully apply standard principles, theories, concepts, and techniques
• The ability to contribute to the fulfillment of projects and organizational objectives
• The ability to effectively communicate complex ideas in laypeople's terms is essential
• Experience with project management and program development required
• Ability to interact with front-line staff as well as senior leaders in the development office and across the hospital
• Takes initiative and functions effectively, both independently and as a member of a team, with a willingness to assist with routine and last-minute projects
• Good judgment and discretion in handling sensitive information
• Advanced skills with the Microsoft Office suite of products, as well as the ability to quickly learn and adapt to new digital platforms and programs

Additional Job Details (if applicable)

The target salary range for this position is $75,000-$85,000. Final offers will be based on the candidate's experience and internal equity.

Remote Type

Hybrid

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$63,648.00 - $92,570.40/Annual

Grade

6

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement:

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.