Senior Director, Marketing and Communications, Project Management

Mass General Brigham; Somerville (MA); Hybrid; USD 140,000 - 170,000; Full time

Job summary

Mass General Brigham is seeking a Senior Director, Marketing and Communications to lead strategic marketing, communications, and digital engagement for the Development Office. You will shape workflows, manage a cross-functional team, and drive efficiency across projects and platforms.

You will work with budgeting, KPI tracking, and senior leadership to align resources with strategic goals, while fostering collaboration and delivering high-quality results.

Qualifications

• Bachelor’s degree required.
• 10+ years of related experience.
• Proven ability to manage cross-functional teams at senior level.
• Demonstrated expertise in workflow optimization and project management technology.
• Experience with budgeting and performance tracking in a fast-paced environment.
• Exceptional strategic thinking, communication, and analytical skills.
• Track record of facilitating team collaboration and seamless project delivery.

Responsibilities

• Design, implement, and refine workflow processes to streamline operations and productivity.
• Manage the project and content management team and provide coaching and career guidance.
• Lead end-to-end delivery of marketing, communications, and digital engagement services.
• Implement and optimize project management tools (e.g., Workfront) for transparency.
• Support fiscal year planning, budgeting, and alignment of resources with objectives.
• Establish and monitor KPIs to track progress and report results to leadership.

Skills

Cross-functional leadership

Workflow optimization

Process improvement methodologies

Project management technology

Budgeting & performance tracking

Strategic thinking

Communication

Analytical skills

Education

Bachelor’s degree

Tools

Basecamp

Workfront

Asana

Microsoft 365

Job description

Site

Site: The Brigham and Women’s Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Mass General Brigham Development Office represents a team of 450+ vibrant, collaborative, and skilled fundraising professionals. We are dedicated to inspiring visionary philanthropy that advances caring and curing for patients in Boston and around the world. Philanthropy enables Mass General Brigham to deliver the highest quality patient care, pursue the most innovative and promising research, train the brightest minds to become the next generation of healthcare leaders, and expand and improve our world-class facilities. Join us in our mission to transform the future of medicine. The Mass General Brigham Development Office offers excellent benefits, competitive salaries, and a hybrid flexible work schedule.

The Senior Director, Marketing and Communications

The Senior Director, Marketing and Communications is a pivotal leader responsible for the strategic management of projects and the seamless delivery of marketing, communications, and digital engagement services throughout the Mass General Brigham Development Office. This role is integral to driving the overall efficiency and effectiveness of the Marketing and Communications function, ensuring that all initiatives are executed to the highest standards. The Senior Director is resourceful, highly organized, strategically minded, and adept at fostering collaboration and innovation across a dynamic team.

Essential Functions

• Design, implement, and refine workflow processes to streamline operations, reduce bottlenecks and improve productivity across the team.
• Manage a project and content management team:
  • Develop timely and tailored performance reviews for direct reports.
  • Maintain up-to-date job descriptions and recruit new staff.
  • Provide mentoring, coaching, and career advice to staff, as appropriate.
  • Serve as an ardent and visible advocate for the team and as a key partner in fundraising efforts, building strong relationships with Development and hospital colleagues.[ZZ1.1]
• Manage the end-to-end delivery of marketing, communications, and digital engagement services, maintaining high standards of quality and satisfaction across all platforms and audiences while driving continuous improvement throughout the department.
• Lead the implementation and optimization of project management tools and platforms (e.g. Workfront) to ensure they meet evolving business needs and enable operational transparency.
• Serve as a key contributor to the fiscal year planning process, including goal setting, tracking, and budgeting, working across units to help align resources with strategic objectives and ensure fiscal responsibility.
• Establish and monitor key performance indicators (KPIs) to track progress, measure outcomes, and report results to leadership and stakeholders.
• Foster a culture of collaboration and open communication, uniting team members around shared goals, and ensuring efficient operations and the successful delivery of all projects.
• Monitor and assess departmental resources—human, financial, and technological—to support evolving project demands and organizational priorities.

Qualifications

• Bachelor’s degree required and 10+ years of related experience.
• Proven ability to manage cross-functional teams and lead resource planning at a senior level.
• Demonstrated expertise in workflow optimization, process improvement methodologies, and project management technology.
• Experience with budgeting and performance tracking in a fast-paced, results-oriented environment.
• Exceptional strategic thinking, communication, and analytical skills, with a keen ability to solve problems and drive change.
• Track record of facilitating team collaboration and ensuring seamless project delivery.
• Proficiency in Microsoft 365 applications and project management technologies such as Basecamp, Workfront, and Asana.

Additional Job Details (if applicable)

• The target salary range for this position is $140,000 - $170,000. Final offers will be based on the candidate’s experience and internal equity.
• Remote Type Hybrid Work
• Location 399 Revolution Drive
• Scheduled Weekly Hours 40
• Employee Type Regular Work Shift Day (United States of America)
• Pay Range $99,465.60 - $144,643.20/Annual
• Grade 8 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

2200 The Brigham and Women’s Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Company Culture and Mission

Combat disease. Hold a hand. Help people. Impact the world.

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.