Senior Director, Integrated Services & CQI

Akin; Seattle (WA); On-site; USD 130,000 - 160,000; Full time

Job summary

Akin is seeking a Senior Director of Integrated Services to lead enterprise-wide CQI, data management, and cross-program integration across Washington. The role reports to the VP of Clinical and Integrated Services and shapes One Akin standards to connect programs and services for families.

The position emphasizes collaborative leadership, data-informed decision-making, and developing high-performing teams to improve access, referrals, and service navigation while driving organizational

Qualifications

• Bachelor's degree in public health, social work, healthcare administration, business, data analytics, information management, or a related field.
• At least 8 years of progressively responsible experience in quality improvement, data management, program operations, project management, compliance, evaluation, or related fields, including leadership responsibilities.
• Demonstrated success leading cross-functional improvement initiatives, organizational change, or systems implementations in a complex organization.
• Experience using data, performance measures, and continuous quality improvement methods to improve operational effectiveness and service outcomes.
• Strong leadership, communication, collaboration, problem-solving, and project management skills.

Responsibilities

• Lead Organizational Strategy and Integration: Develop and implement strategies that strengthen coordination and consistency across Akin's programs and services.
• Establish shared standards and processes that improve access, referrals, service navigation, and the overall family experience.
• Identify opportunities to reduce barriers, streamline workflows, and improve cross-program collaboration.
• Drive Continuous Quality Improvement: Lead enterprise CQI strategy, tools, and improvement methodologies.
• Provide guidance, training, and technical assistance to help teams strengthen quality and performance.
• Promote data-informed decision-making, organizational learning, and sustainable process improvements.
• Oversee Data Management and Business Systems: Provide strategic oversight of program data governance, reporting, dashboards, and performance measurement.
• Partner with IT, Compliance, and program leaders to improve data consistency, reliability, and accessibility.
• Oversee business application services and support system improvements that strengthen organizational effectiveness.
• Strengthen Practice and Project Management: Lead enterprise practice management strategies that improve scheduling, documentation, productivity, and operational workflows.
• Provide oversight of cross-functional projects, systems implementations, and organizational improvement initiatives.
• Establish clear project priorities, timelines, accountability, and measures of success.
• Build and Develop High-Performing Teams: Lead and support a multidisciplinary team responsible for Data Management, Practice Management, CQI, and Project Management.
• Foster a collaborative, service-oriented culture focused on continuous learning and improvement.
• Build strong relationships with executive leadership, program teams, and organizational partners to support shared goals.

Skills

Leadership

Cross-functional collaboration

Project management

Data-driven decision making

Communication

Strategic planning

Education

Bachelor's degree in public health, social work, healthcare administration, business, data analytics, information management, or related field

Master's degree preferred

Tools

EHR/EMR/CRM systems

Job description

Akin is seeking a Senior Director of Integrated Services to lead enterprise-wide CQI, data management, and cross-program integration across Washington. The role reports to the VP of Clinical and Integrated Services and shapes One Akin standards to connect programs and services for families.

The position emphasizes collaborative leadership, data-informed decision-making, and developing high-performing teams to improve access, referrals, and service navigation while driving organizational