Director of High-Acuity Care Programs

Midwest Physicians Administrative Services, LLC dba Duly Health and Care; Highland Oaks (GA); On-site; USD 125,000 - 188,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

Mental health benefit

Life and disability insurance

Tuition reimbursement

401(k) match

Volunteer time off

Parental leave (up to 12 weeks)

Job summary

Duly Health and Care is seeking a Director, High Acuity Care to provide strategic and operational leadership across the Care Ally, Shared Decision Making, and High Intensity Care programs. You will partner with clinic managers and clinical leaders to standardize workflows, scale capacity, and improve patient outcomes and total cost of care.

Responsibilities include leading Care Ally with panel management, expanding the Shared Decision Making program, and guiding HIC patient curation and

Qualifications

• Proven ability to lead through influence with Clinic Managers and clinical stakeholders who are not direct reports.
• Strong analytical skills; comfortable working in performance dashboards and translating data into action plans.
• Program and project management skills, including the ability to scale a program (staffing, workflow, training) across multiple sites.
• Excellent verbal and written communication skills, with the ability to present program performance to senior leadership.
• Working knowledge of care management standards, TCM requirements, and payer/regulatory compliance in a Value-Based Care context.

Responsibilities

• Care Ally Program Leadership & Clinic Partnership: End-to-end performance of the Care Ally program, including panel management, scheduling, and hospital discharge intervention workflows across all clinics; resolve barriers with managers and care allies.
• Shared Decision-Making Program Leadership & Expansion: Direct the program with APPs and Social Workers to deliver goals-of-care and ACP conversations; expand staffing model and clinic coverage; define KPIs.
• High Intensity Care (HIC) Patient Curation, Scheduling & Review: Oversee identification and scheduling of high-risk patients; ensure timely access and clinician coverage; monitor outcomes and adjust strategies.
• Cross-Program Leadership, Quality & Compliance: Build and coach a high-performing team; ensure SOPs and training; report performance and cost impact to senior leadership.

Skills

Care management

Data analysis

Program management

Communication

Education

Bachelor's degree in Healthcare Administration or related field

Job description

Duly Health and Care is seeking a Director, High Acuity Care to provide strategic and operational leadership across the Care Ally, Shared Decision Making, and High Intensity Care programs. You will partner with clinic managers and clinical leaders to standardize workflows, scale capacity, and improve patient outcomes and total cost of care.

Responsibilities include leading Care Ally with panel management, expanding the Shared Decision Making program, and guiding HIC patient curation and