Senior Director In-Store Experience & Retail Strategy

Bzpp; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Samsung Electronics America (SEA) leads the Samsung Experience Stores, driving a profitable customer-centric retail experience across locations. The role oversees performance, analytics, and day-to-day operations, guiding merchandising, marketing, and consumer experience teams to optimize sales.

Responsibilities include forecasting, reporting, and partnering with internal teams and third-party operators to ensure strong store performance and risk management.

Qualifications

• Experience leading Samsung Experience Stores or similar retail networks.
• Strong analytical skills for forecasting and performance reviews.
• Ability to coach and develop a diverse team.

Responsibilities

• Lead Samsung Experience Stores across locations with a focus on profitability and customer experience.
• Oversee financial planning, forecasting, and performance metrics for the retail network.
• Build partnerships with internal teams and third-party operators to drive store performance.
• Coordinate monthly forecasts, annual plans, and ad-hoc analysis to inform decisions.
• Mentor and develop direct reports to strengthen team capabilities.

Skills

Retail Leadership

Store Operations

Leadership

Consumer Experience

Job description

Samsung Electronics America (SEA) leads the Samsung Experience Stores, driving a profitable customer-centric retail experience across locations. The role oversees performance, analytics, and day-to-day operations, guiding merchandising, marketing, and consumer experience teams to optimize sales.

Responsibilities include forecasting, reporting, and partnering with internal teams and third-party operators to ensure strong store performance and risk management.