Senior Director, Hospitality Program Management & Growth

Jade Global

Chicago (IL)

On-site

USD 170,000 - 225,000

Full time

6 days ago

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Job summary

Jade Global is seeking a Director of Program Management for the Hospitality Client Portfolio in Chicago. Lead the delivery across a multi-platform technology stack, including Oracle, Salesforce, ServiceNow and Oracle EPM.

Drive P&L ownership and strategic advisory to executive stakeholders in the hospitality sector. The role requires deep industry knowledge, strong leadership, and the ability to steer governance forums like QBRs and steering committees while advancing AI-driven transformation

Qualifications

12+ years in IT services, consulting or managed services, with 5+ years leading multi-million-dollar client programs or accounts.
Direct P&L ownership of a portfolio of $5M+ annually, including budgeting, forecasting and margin management.
Hospitality industry experience (must have): business experience in, or working knowledge of, the hotel industry — e.g., hotel operations, brand vs. owner/franchise models, PMS, central reservations, loyalty, revenue management, group sales and hotel finance.
Proven account growth: a record of expanding client relationships through new services, projects or renewals.
Experience running a blended portfolio of managed services, projects and staff augmentation / capacity models.
Working knowledge of at least four of: Oracle, Salesforce, ServiceNow, Oracle EPM/ARCS, AI solutions and infrastructure services.
7+ years of people leadership, including leading leaders and distributed onshore/offshore teams.
Executive presence: comfortable advising VP, CIO and CFO stakeholders and running QBRs and steering committees.
Strong commercial skills: SOWs, change orders, pricing models and contract negotiation.
Bachelor's degree in business, information systems or a related field, or equivalent experience.

Responsibilities

Own the portfolio P&L: revenue, gross margin, forecast accuracy, billing and collections.
Monitor utilization, burn, rate realization and change-order discipline; act early on margin erosion.
Manage SOWs, contract renewals, rate cards and commercial terms with Legal and Finance.
Report portfolio health to internal leadership and the client monthly and quarterly.
Work closely with CP to identify and unlock organic growth areas across the account portfolio.
Support CP, solution architects and practice leads to shape proposals, pricing and SOWs.
Serve as a single point of accountability for delivery for the client, build trust across all levels including CIO/CFO.
Run governance: weekly operating reviews, monthly steering committees and quarterly business reviews (QBRs).
Bring a point of view on the client's technology roadmap, including AI adoption, platform rationalization and finance transformation.
Translate hotel priorities into technology plans; manage escalations with a calm, proactive approach.
Lead the account team directly and through delivery managers: project managers, service delivery leads, consultants and engineers.
Hire, onboard, coach and develop team members; set goals and run performance reviews.
Plan capacity and staffing across on-demand talent and managed capacity pools.
Build a culture of accountability, client focus and continuous improvement.
Oversee delivery quality across all workstreams to meet scope, schedule, budget and SLA.
Apply ITIL practices for incident, problem and change management; drive automation and AI-enabled efficiencies.