Director, Program Management for Hospitality & AI Growth

Jade Global, Inc; Chicago (IL); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Job summary

Jade Global, Inc. is seeking a seasoned Portfolio Delivery Leader in Chicago to own the client’s end-to-end delivery and P&L across IT services and managed solutions.

You will guide cross-functional teams, shape proposals, and maintain executive level relationships with CIOs and CFOs. You will drive governance, optimize financial performance, and ensure delivery excellence, including AI-enabled efficiencies, across Oracle, Salesforce, and ServiceNow platforms.

Qualifications

• 12+ years in IT services, consulting or managed services with 5+ years leading multi-million dollar client programs.
• Direct P&L ownership of a portfolio of $5M+ annually including budgeting and margin management.
• Hospitality industry experience is a must, with hotel operations and finance knowledge.
• Proven account growth through new services, projects or renewals.
• Experience running blended managed services, projects and staff augmentation.
• Knowledge of at least four platforms (Oracle, Salesforce, ServiceNow, Oracle EPM/ARCS, AI/infrastructure).
• 7+ years of people leadership, including leading distributed teams.
• Executive presence for advising VP/CIO/CFO and running QBRs/steering committees.
• Strong commercial skills: SOWs, change orders, pricing, and contract negotiation.
• Bachelor-level degree or equivalent experience.

Responsibilities

• Portfolio financial management: own P&L, forecast accuracy, billing and collections.
• Account growth: identify organic growth areas and shape proposals and SOWs.
• Client engagement and advisory: deliver governance and advise executives on tech roadmaps.
• People leadership: lead onshore/offshore teams, plan capacity and coaching.
• Delivery and service oversight: ensure SLA/KPIs and apply ITIL practices.
• Technology scope leadership across Oracle ERP/Cloud, Salesforce, ServiceNow, Oracle EPM/ARCS with AI use-cases.

Skills

Executive presence

P&L ownership

Contract negotiation

Account growth strategy

Leadership of large teams

Delivery leadership

Client relationship management

Strategic advisory

Education

Bachelor's degree in business or information systems

Tools

Oracle

Salesforce

ServiceNow

Oracle EPM/ARCS

Job description

Jade Global, Inc. is seeking a seasoned Portfolio Delivery Leader in Chicago to own the client’s end-to-end delivery and P&L across IT services and managed solutions.

You will guide cross-functional teams, shape proposals, and maintain executive level relationships with CIOs and CFOs. You will drive governance, optimize financial performance, and ensure delivery excellence, including AI-enabled efficiencies, across Oracle, Salesforce, and ServiceNow platforms.