Hospitality Portfolio Program Lead - Growth & P&L

Jade Global; Chicago (IL); On-site; USD 160,000 - 210,000; Full time

Job summary

Jade Global seeks a Program Manager to lead a Hospitality Client Portfolio in Chicago, with 3 days onsite. You will own P&L, drive strategic advisory, and oversee delivery across multiple platforms and teams.

The role requires 12+ years in IT services, 5+ years leading large client programs, and hospitality domain experience. You will influence tech roadmaps, pricing, and governance with CIOs and CFOs, in a dynamic managed services environment.

Qualifications

• 12+ years in IT services or consulting with 5+ years leading multi-million-dollar client programs.
• Direct P&L ownership of a $5M+ portfolio annually, including budgeting and margin management.
• Hospitality industry experience with hotel operations, loyalty, revenue management.
• Proven account growth through new services or renewals.
• Experience managing blended portfolios of managed services, projects and staff augmentation.
• Knowledge of Oracle, Salesforce, ServiceNow, Oracle EPM/ARCS, AI or related infra services.
• 7+ years leading distributed onshore/offshore teams; executive presence with VP/CIO/CFO.
• Strong commercial skills: SOWs, change orders, pricing, and contract negotiation.

Responsibilities

• Own portfolio P&L: revenue, gross margin, forecast, billing and collections.
• Monitor utilization, burn, rate realization, and change-order discipline.
• Manage SOWs, renewals, rate cards and terms with Legal and Finance.
• Report portfolio health to leadership and client monthly/quarterly.
• Lead the account team, hire onboard and develop members; capacity planning.
• Ensure delivery quality across workstreams within scope, schedule, budget and SLA.
• Drive governance: RAID logs, status reporting, dependency management and stage gates.
• Apply automation and AI-enabled efficiencies to improve service and margin.

Skills

P&L ownership

Executive presence

Portfolio management

Client relationship growth

Leadership across teams

SOWs & change orders

Stakeholder management

ITIL/process governance

Education

Bachelor's degree in business or information systems

MBA

PMP or PgMP; ITIL 4; SAFe

Tools

Oracle ERP/Cloud

Salesforce

ServiceNow

Oracle EPM/ARCS

AI platforms

Job description

Jade Global seeks a Program Manager to lead a Hospitality Client Portfolio in Chicago, with 3 days onsite. You will own P&L, drive strategic advisory, and oversee delivery across multiple platforms and teams.

The role requires 12+ years in IT services, 5+ years leading large client programs, and hospitality domain experience. You will influence tech roadmaps, pricing, and governance with CIOs and CFOs, in a dynamic managed services environment.