Senior Director, Global Delivery & AI-Driven Ops

Ladders; United States; Remote; USD 160,000 - 200,000; Full time

Benefits offered by this job

Opportunity to influence a large,全球团队

High-impact transformation projects

Access to cutting-edge technology

Collaborative and inclusive culture

Professional development and mentoring

Job summary

Ladders is seeking a Senior Director - Delivery Management to oversee our global digital workplace and service desk operations, ensuring top-tier service quality and customer satisfaction.

This role partners with executive stakeholders to drive scalable delivery models, manage dispersed teams, and lead operational transformation with a focus on AI and automation. Remote within the US, with compensation of $160,000–$200,000 annually.

Qualifications

• Bachelor's degree in Business, IT, Engineering, or related field.
• 12+ years of leadership experience in Digital Workplace Services, IT Service Management, or related areas.
• 5+ years leading large-scale global delivery organizations.
• Experience managing executive-level client relationships and operational transformations.

Responsibilities

• Lead global digital workplace and service desk operations to ensure service quality and customer satisfaction.
• Drive governance and performance management across dispersed teams.
• Establish scalable delivery models to support business growth and efficiency.
• Serve as the senior escalation point for critical operational issues.
• Build trusted relationships with customer executives and stakeholders.
• Lead strategic planning discussions and operational governance meetings.
• Champion continuous improvement initiatives focused on AI and automation.

Skills

Leadership

Stakeholder management

Communication

Strategic planning

Problem solving

Education

Bachelor's degree

Tools

POS systems

Job description

Ladders is seeking a Senior Director - Delivery Management to oversee our global digital workplace and service desk operations, ensuring top-tier service quality and customer satisfaction.

This role partners with executive stakeholders to drive scalable delivery models, manage dispersed teams, and lead operational transformation with a focus on AI and automation. Remote within the US, with compensation of $160,000–$200,000 annually.