Senior Director, Global Cloud Operations & Resilience

Axway; Scottsdale (AZ); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Health coverage

Flexible work

Career development

Job summary

Axway seeks a Senior Director, Cloud Operations to lead the end-to-end health of Axway's cloud environments globally. You will supervise a geographically distributed team across the Americas and APAC, ensuring service reliability and continuous improvement in a hybrid cloud setting.

The role requires 10+ years in cloud ops with leadership experience, deep AWS/Azure know-how, and a proven track record in incident management and observability.

Qualifications

• 10+ years in cloud infrastructure and operations, with 4–5 years in senior leadership.
• Proven SLA-driven cloud operations for SaaS or managed services.
• Hands-on experience with AWS and/or Azure at scale.
• Strong incident management leadership and post-incident process.
• Global, multi-region team leadership and organizational design.

Responsibilities

• Own global SLA/SLR performance across Axway's cloud environments (AWS, Azure).
• Lead incident command for P1/P2 events and post-incident reviews.
• Develop and sustain a 24x7 on-call model across regions.
• Mentor COR team and define scalable global operations structure.
• Translate operational data into executive-level business narratives for C-suite and customers.

Skills

Cloud leadership

SaaS operations

Incident management

AWS/Azure

Kubernetes

Observability

Cross-region leadership

ITIL/SRE

Axway products familiarity

Tools

Dynatrace

CI/CD

Job description

Axway seeks a Senior Director, Cloud Operations to lead the end-to-end health of Axway's cloud environments globally. You will supervise a geographically distributed team across the Americas and APAC, ensuring service reliability and continuous improvement in a hybrid cloud setting.

The role requires 10+ years in cloud ops with leadership experience, deep AWS/Azure know-how, and a proven track record in incident management and observability.