Development Coordinator

The American National Red Cross; San Francisco, Northern (CA, KY); Hybrid; USD 87,051,000 - 94,959,000; Full time

Benefits offered by this job

Medical, Dental Vision

HSA & FSA

PTO 15 days

11 paid holidays

401K with 6% match

Paid Family Leave

Employee Assistance

Disability & Insurance

Job summary

The American Red Cross is seeking a Business Development Coordinator in Northern California to support fundraising growth and operational excellence through gift processing, data analysis, and reporting. You will lead volunteers and provide systems training to keep donor data clean and portfolios current.

You will collaborate across teams, ensure deadlines are met, and deliver actionable insights to leadership while guiding volunteers and staff in Salesforce and Donor Portal usage.

Qualifications

• Education: Associate degree or equivalent required.
• Experience: Minimum 7 years of related experience or equivalent combination of education and related experience required.
• Skills & Abilities: Good interpersonal, verbal, and written communication skills.
• Basic proficiency in use of word-processing, spreadsheet applications, AI, and database applications when applicable.
• Travel: May travel and participate in meetings and conferences throughout region.
• Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

Responsibilities

• Lead volunteers who perform data entry to support the development team.
• Identify gift adjustments and linking requests for accurate revenue reporting.
• Analyze data and reports to help leadership track performance and goals.
• Lead gift processing operations and ensure timely processing.
• Coach volunteers and staff on gift processing procedures.
• Maintain data hygiene and donor records across the region.
• Support portfolio management and transfer accounts to relationship managers.
• Monitor gift activity and ensure alignment with regional goals.
• Provide updates to leadership and managers for timely follow-up.
• Deliver Salesforce training and Donor Portal training for new hires.

Skills

Interpersonal skills

Verbal communication

Written communication

Team player

Education

Associate degree or equivalent

Tools

Word processing

Spreadsheets

Database applications

AI tools

Job description

Job Description

By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good!

Job Overview

The Business Development Coordinator will work under minimal supervision to support fundraising growth and operational excellence through accurate and timely gift processing, data analysis, reporting, data hygiene, and systems training. This role is critical in ensuring data integrity, adherence to key deadlines, and strong portfolio management to enable successful fundraising outcomes across the region and division.

Lead volunteers who perform data entry to support the development team.

This position requires you to be located in Northern California.

Key Responsibilities

• Lead efforts to identify needed gift adjustments and/or gift linking requests to support accurate revenue reporting and fundraiser credit alignment, ensuring all gifts are linked in accordance with monthly and quarterly deadlines.
• Analyze and provide data and reports to assist leadership in tracking performance, monitoring progress toward goals, and informing strategic decisions.
• Lead gift processing operations, ensuring gifts are processed, bundled, and completed within established timelines (e.g., within 2 business days of receipt).
• Partner cross-functionally to ensure compliance with procedures and provide coaching and guidance to volunteers and staff supporting gift processing.
• Lead data hygiene and system updates to ensure high-quality, actionable data across the region. This includes creating new accounts, managing merges, and maintaining accurate donor records.
• Support portfolio management by transferring accounts/contacts to appropriate relationship managers, inactivating outdated records, and ensuring portfolios reflect current assignments and fundraising strategies.
• Proactively monitor ask and gift closure activity, ensuring alignment with regional goals (e.g., no overdue asks or closes, accurate strategies, and clean portfolios).
• Provide regular updates to leadership and relationship managers to support accountability and timely follow-up.
• Support onboarding of new fundraisers and serve as a primary systems trainer for new hires and volunteers.
• Deliver ongoing skill-building opportunities, office hours, and training on Salesforce, reporting best practices, Donor Portal, and other national tools to strengthen team effectiveness.
• Serve as a liaison to key national contacts for data systems, gift processing, and research.
• Support tracking of large, budgeted gifts and forecasting visibility in alignment with revenue goals and fiscal timelines.
• Support regional and divisional initiatives and leadership priorities, which may include portfolio refresh processes and coordination of team activities.
• Lead and oversee volunteers supporting data entry and development operations, ensuring quality, consistency, and alignment with team priorities, including tracking and reporting volunteer engagement as needed.

Qualifications

• Education: Associate degree or equivalent required.
• Experience: Minimum 7 years of related experience or equivalent combination of education and related experience required.
• Management Experience: N/A
• Skills & Abilities: Good interpersonal, verbal, and written communication skills.
• Basic proficiency in use of word-processing, spreadsheet applications, AI, and database applications when applicable.
• Ability to work on a team.
• Travel: May travel and participate in meetings and conferences throughout region.
• Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

Physical Requirements

Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer, applicable software, and office equipment for sustained periods of time. May include sitting for long periods of time, driving a vehicle, and working under challenging conditions.

Salary

The salary range for this position is (CA): $30.38 - $33.14 hourly.

Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.

Benefits

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term Service Awards and recognition

EEO Statement

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.