Development Coordinator

American Red Cross; Baldwin Park (CA); On-site; USD 41,851 - 45,653; Full time

Benefits offered by this job

Medical/Dental/Vision plans

401(k) with match

PTO starting at 15 days/year

Job summary

American Red Cross is seeking a Business Development Coordinator to support fundraising growth and operational excellence. You will manage gift processing, data accuracy, reporting, and portfolio management while leading volunteers across the region and division.

You will train staff and volunteers on Salesforce, Donor Portal, and data best practices, ensuring deadlines are met and data integrity is maintained to drive strategic fundraising decisions.

Qualifications

• Associate degree or equivalent required.
• 7+ years of related experience or equivalent combination of education and experience.
• Good interpersonal, verbal and written communication skills.
• Basic proficiency in word-processing, spreadsheet and database applications.
• Experience working in a team environment.
• Travel may be required for meetings and conferences throughout the region.
• Management experience is not required.

Responsibilities

• Lead efforts to identify needed gift adjustments and gift linking for accurate revenue reporting and fundraiser credit alignment.
• Analyze data and provide reports to help leadership track performance and inform decisions.
• Oversee gift processing operations and ensure timely processing, bundling, and completion.
• Maintain data hygiene and donor records; manage portfolio updates and transfers.
• Train new hires and volunteers on Salesforce, Donor Portal, and reporting practices.
• Coordinate with national contacts for data systems, gift processing and forecasting visibility.
• Support regional initiatives and portfolio refresh processes.
• Supervise volunteers in data entry and development operations and report on engagement.

Skills

Interpersonal skills

Verbal communication

Written communication

Team collaboration

Data analysis

Education

Associate degree or equivalent

Tools

Salesforce

Donor Portal

Microsoft Excel

Job description

Job Description

As Business Development Coordinator under minimal supervision, you will support fundraising growth and operational excellence through accurate gift processing, data analysis, reporting, data hygiene, system training and portfolio management across the region and division. You will lead volunteers who perform data entry, ensure data integrity and adherence to key deadlines.

Key Responsibilities

• Lead efforts to identify needed gift adjustments and/or gift linking requests to support accurate revenue reporting and fundraiser credit alignment, ensuring all gifts are linked in accordance with monthly and quarterly deadlines. Analyze and provide data and reports to assist leadership in tracking performance, monitoring progress toward goals, and informing strategic decisions.
• Lead gift processing operations, ensuring gifts are processed, bundled, and completed within established timelines (e.g., within 2 business days of receipt). Partner cross‑functionally to ensure compliance with procedures and provide coaching and guidance to volunteers and staff supporting gift processing.
• Lead data hygiene and system updates to ensure high‑quality, actionable data across the region, including creating new accounts, managing merges, and maintaining accurate donor records. Support portfolio management by transferring accounts/contacts to appropriate relationship managers, inactivating outdated records, and ensuring portfolios reflect current assignments and fundraising strategies.
• Proactively monitor ask and gift closure activity, aligning with regional goals and ensuring accurate strategies and clean portfolios. Provide regular updates to leadership and relationship managers to support accountability and timely follow‑up.
• Support onboarding of new fundraisers and serve as primary systems trainer for new hires and volunteers, delivering ongoing skill‑building opportunities, office hours, and training on Salesforce, reporting best practices, Donor Portal, and other national tools.
• Serve as liaison to key national contacts for data systems, gift processing and research, supporting tracking of large, budgeted gifts and forecasting visibility to align with revenue goals and fiscal timelines.
• Support regional and divisional initiatives and leadership priorities, which may include portfolio refresh processes and coordination of team activities.
• Lead and oversee volunteers supporting data entry and development operations, ensuring quality, consistency and alignment with team priorities, including tracking and reporting volunteer engagement as needed.

Minimum Qualifications

• Associate degree or equivalent required.
• Minimum 7 years of related experience or equivalent combination of education and experience.
• Good interpersonal, verbal and written communication skills.
• Basic proficiency in word‑processing, spreadsheet and database applications.
• Experience working in a team environment.
• Travel may be required for meetings and conferences throughout the region.
• Management experience is not required.

Physical Requirements

Normal office environment conditions. Requires operational flexibility, ability to use a computer and office equipment for sustained periods, occasional long periods of sitting, occasional driving, and ability to work under challenging conditions.

Salary Range

Hourly rate: $30.38 – $33.14 (California)

Benefits

• Medical, Dental and Vision plans
• Health Spending Accounts and Flexible Spending Accounts
• PTO: Starting at 15 days a year, based on type of job and tenure
• Holidays: 11 paid holidays (six core and five floating)
• 401(k) with up to 6% match
• Paid Family Leave
• Employee Assistance
• Short-Term and Long-Term Disability and Insurance
• Service awards and recognition

Equal Opportunity Employer

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance, San Diego Fair Chance Ordinance, the California Fair Chance Act and other applicable state and local laws.

American Red Cross is an EONS partner and shares our employment opportunities with the network of organizations.

For the EEOC Summary of Rights, click here: Summary of Rights