Senior Director, Financial Services Analytics & Decisioning

Dentsu International Americas; United States; On-site; USD 180,000 - 290,000; Full time

Job summary

Merkle, a part of Dentsu International Americas, is hiring a Senior Director to lead customer analytics and modeling for insurance and banking clients. The role connects first-party, customer, and call center data to inform decisions that move growth metrics.

The position sets the strategic direction for the team, owning the overall vision and coordinating with channels for an integrated roadmap. Leadership of Directors and senior modelers is included, with travel as needed.

Qualifications

• 15+ years in analytics/data science, leading modeling delivery for multiple clients or portfolios.
• Track record advising C-level executives in insurance or banking with strong stakeholder management.

Responsibilities

• Own senior client relationships as analytics partner to C-suite across Marketing, Distribution, Customer, Product, and Finance/Actuarial for insurance or Risk/Finance for banking.
• Set the customer analytics vision and multi-year roadmap aligned to business priorities.
• Lead next best action, lead scoring, CLV design, and measurement standards; translate data into executive-ready recommendations.
• Orchestrate analytics, data science, and engineering as one delivery model with data governance in regulated environments.
• Travel to client sites monthly to quarterly as engagement requires.

Skills

Analytics leadership

C-suite relationship management

Strategic roadmap development

Mentoring and people development

Stakeholder management

Communications

Education

Bachelor's degree in a related field

MBA/MS/PhD preferred

Tools

SQL

Python

R

Tableau

Power BI

Looker

BigQuery

ETL/ELT tools (SSIS or similar)

Job description

Merkle, a part of Dentsu International Americas, is hiring a Senior Director to lead customer analytics and modeling for insurance and banking clients. The role connects first-party, customer, and call center data to inform decisions that move growth metrics.

The position sets the strategic direction for the team, owning the overall vision and coordinating with channels for an integrated roadmap. Leadership of Directors and senior modelers is included, with travel as needed.